Lead Learning Experience Designer at Guardian in New York, New York

Job Description:

Position Summary
As a Digital Learning Experience Designer, you will develop and execute initiatives and programs enhancing our learning culture supporting our Guardian Ways of Working and in alignment with the Guardian Experience. You will be an innovative thought leader and will harness your expertise to co-develop and execute the colleague experience roadmap for learning at Guardian.
You Are
A self-initiating individual; skilled in turning ideas into actions, partnering with key stakeholders along the way. You have experience and credentials in digital first adult learning design, are current in the evolving space of learning technologies, capable of leading change, and able to drive ideas to actions in support of enterprise initiatives.
You Will
Expertise

• Use and develop measures to quantify learning application and leveraging these metrics to make informed business decisions and to enable strategic planning.
• Identify, design and deliver mixed-media content and flow for enterprise learning programs, leveraging the appropriate methodologies, technologies and platforms to achieve an impact that resonates with adult learners.
• Advocate for a modern learning experience for Guardian colleagues (personalized, adaptive and responsive design).
• Independently script, socialize and implement programs to drive engagement and adoption.
• Establish standards (platforms, technologies) that help define Guardian's learning and development offerings.
• Organize, plan, and deliver results effectively through proficient change management and project management skills.

Leadership

• Act as a coach and mentor to promote engagement.
• Provide mentorship to develop the skills and competencies of current and future team members.
• Partner and collaborate with HR, subject matter experts, vendors, business teams and other key stakeholders to implement programs to ensure the development and retention of talent.

Learning

• Demonstrate knowledge in and experience with the application of adult learning theories, methods, and strategies using sound adult instructional design techniques.
• Work on multiple projects simultaneously and manage resources to maximize efficiency, quality, and effectiveness while meeting deadlines.
• Apply instructional design theories, standards and best practices to produce effective learning and development solutions including high-quality usability and accessibility standards.
• Have Knowledge of Learning Management System (LMS) administration including: Uploading, testing, and deploying SCORM and AICC -compliant courseware and Developing and maintaining LMS pages, course catalog and user experience.
• Develop digital and mobile first training resources such as eLearning, skills based practice and performance support materials.
• Convert PowerPoint or Word-based materials into eLearning, working with Subject Matter Experts to better understand the requirements.
• Analyze course enrollments and completion rates and implement strategies to increase both and monitor for learners progress and utilization metrics to assess gaps and continuously improve.

Change and Transformation

• Innovation is key - Stay on top of emerging and future trends in learning technologies and across all relevant industries to develop best in class solutions.
• Partner with global digital learning leader to develop use cases on a variety of platforms (social, learning, chatbots, VR, AR, AI, Video, Mobile, and other emerging technologies, etc.)
• Plan, design and lead change by bringing concepts to execution and translating strategy to action.
• Develop a strong aligned culture by role modelling and developing programs consistent with our strategy, ways of working and culture pillars and sharing what success is.

Marketing and Technology

• Develop Learning technology strategies to embed learning in the flow of work; drive engagement and adoption and measure impact.
• Manage vendor relationships - including sourcing, partnership and measure of success.
• Facilitate engagement: communicate and market programs to drive engagement and adoption.

Location
GOTG You Have

• Proficiency with designing learning content and experiences with a digital/mobile first mindset using a variety of content and multimedia authoring tools such as Articulate, (Storyline/Rise).
• Adobe Suite (Photoshop & Audition), virtual reality tools, HTML, and Microsoft Office.
• Ability to develop use cases on a variety of platforms (social, learning, chatbots, VR, AR, AI, Video, Mobile, and other emerging technologies, etc.).
• Knowledge of human centered design principals; innovation processes and instructional digital design experience.
• The ability to accelerate impact and lead change through change management and project management expertise;
• The capacity to continuously learn and translate that learning to tools for the enterprise.
• (Preferred) Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design, Communications, or a related field.
• 3-5 years of professional work experience (corporate setting preferred) creating content for digital or mobile learning platforms and learning management systems.

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
We offer

• Meaningful and challenging work opportunities that allow you to rethink the routine and think big
• Accelerate technology and innovation in a secure and compliant way

Standard

• Competitive compensation and benefits along with tuition and student loan assistance, paid parental leave and backup family care (include 401k, life/disability)
• Dynamic, modern work environments that promote collaboration, creativity to develop and empower talent
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
• Employee Resource Groups that advocate for inclusion and diversity in all that we do
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, and drive a variety of initiatives in sustainability

Guardian has been helping people protect their futures and secure their lives for more than 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. As one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at guardianlife.com

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

© Copyright 2019 The Guardian Life Insurance Company of America, New York, NY.

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