Sr. Customer Sales & Service Representative-Automotive - (Job Number: 21000254) at Arconic in Davenport, Iowa

Job Description:

Sr. Customer Sales & Service Representative-Automotive

Arconic is currently seeking a Sr. Customer Service and Sales Representative to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.

GRP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!

Position Description:

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.

Primary Responsibilities:

• The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
  
  


• They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
  
  


• This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.
  
  

Major Activities/Key Challenges:

• Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit;
  
  


• Establish and/or enhance positive customer relationships;
  
  


• Work closely with Forecast Analyst Team to synthesize customer demand.
  
  


• Liaise with Supply Chain Management at various Arconic plants to ensure material is available to the end customer at the warehouse when needed.
  
  


• Working in conjunction with Supply Chain Management, provide communication to end customer through delivery of critical shipments, (occasionally after hours) as needed.
  
  


• Establish and/or enhancing effective relationships with customer contacts;
  
  


• Create quality documents and translate customer requirements and specifications;
  
  


• Prepare written quotations using inside selling techniques to quote pricing;
  
  


• Involved and in cooperation with Outside Sales, in developing new business opportunities;
  
  


• Work closely with support staff providing guidance regarding the customer order cycle process.
  
  

Essential Knowledge/Skills/Abilities:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  
  


• Negotiation - Bringing others together and trying to reconcile differences.
  
  


• Service Orientation - Actively looking for ways to help people.
  
  


• Written and Verbal Expression - The ability to communicate information and ideas verbally and in writing so others will understand.
  
  


• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  
  


• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  
  


• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations;
  
  


• Integrity - Job requires being honest and ethical.
  
  


• Stress Tolerance - Job requires dealing calmly and effectively with high stress situations.
  
  


• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
  


• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  
  


• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  
  


• Time Management - Managing one's own time and the time of others effectively.
  
  


• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.
  
  

• Associates degree from an accredited institution;
  
  


• Minimum 3 years of experience in supply chain, accounting, information systems, or sales/customer service experience;
  
  


• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  
  


• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
  
  

Preferred Qualifications

• Bachelor's degree in Business, Finance, Information Systems or Supply Chain Management from an accredited institution;
  
  


• Experience in an accounting, information systems, supply chain or sales/customer service experience in a manufacturing environment;
  
  


• Proficient computer skills including MS Office programs Excel, Word, and Outlook;
  
  


• Experience using multiple complex computer systems simultaneously;
  
  


• Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.