At Cantel, preventing infection is our business. As a leading provider of infection prevention products and services in the healthcare market, we are dedicated to delivering high-quality, innovative solutions that improve outcomes and help save lives. We accomplish this mission by delivering our products through the following operating units:
Medical: Endoscopy procedure disposables include single-use valves and irrigation tubing. The medical device reprocessing systems, disinfectants, detergents we manufacture and distribute are used to disinfect high-level endoscopes.
Life Sciences: Water purification systems for dialysis facilities. We work with leading dialysis caregivers, delivering hemodialysis dialyzers and reprocessing systems, as well as sterilants and filtration products.
Dental: Single-use, infection prevention products used primarily in the dental market (face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants).
Cantel employees are inspired to improve the lives of patients, caregivers and healthcare providers. If you are looking for a company driven by an entrepreneurial spirit and have the passion to shape the future of infection prevention, we want to meet you. Join us and see why people love working here.
About the role
The Service Administrator is responsible for processing the operational activities of the Field Service and Depot repair teams. This position interfaces with external and internal customers to accept and process sales and contract orders, field and depot repair rework orders, requests to schedule and dispatch resources, and responds to customer billing issues. The Service Administrator must be able to multi-task and accurately transacts the process with a high attention to detail. The Service Administrator works collaboratively in a team environment to meet the demand and is adaptable to process the various scenarios. #CB
What you will do
Field Service Administration
Schedule and dispatch Field Service work orders (WO) to the appropriate Field Service Engineer (FSE)
Assist Field Service with all inquiries requests
Parts issues, Stock transfer orders (STO), and STO returns
RMA's for defective parts return
Transferring of WO to other FSE's
Field Service work order invoicing
Verify work order completeness and release for billing
Depot Service Administration
Direct customer facing activities
Coordinate with customer to schedule pick and return of customer owned, loaner and rental units
Communicate repair estimate to customer and gain approval
Depot Service work order invoicing
Review for accuracy and process repair work order
Manage Depot transactions to ensure timely processing of
Shipment and return of Customer, loaner and rental units
Repair estimates and work orders
Monthly invoicing for rental and loaner units
Service Contract Management
Validate all incoming contract documents meet process requirements including but not limited to
Customer account information, Ship to and Sold to information
Equipment type and location
Serviceability of the equipment
Contract Terms and Conditions validations (T&C's)
Red lined documents must be reviewed
Business owned items go to the Business owner
Legal owned items go to the Legal Department
Partner with Sales, the Customer & Legal to reconcile discrepancy prior to entry
Contract entry
Input and verify required contract information is entered into contract management systems correctly and accurately
Parts & Training order management
Respond to and process customer's spare parts orders. As required provide delivery updates and tracking information
Process product return requests as required
Coordinate customer requests for training. Create and process appropriate billing documents
General
Respond to, investigate and process internal and external requests for billing adjustments and corrections
Run and review reports to verify work has been processed through the systems correctly
Other duties as assigned
What we are looking for
Associates degree in business Admin, or equivalent
Ability to achieve results in a team environment where coordination of efforts and communication is critical.
Effective communication both written and oral
Self-starter, proactive, motivated individual that is always looking for ways to improve
Must be customer focused, committed to providing the highest level of professional service support
Proficiency with Microsoft Office Suite, with emphasis on Outlook and Excel; Basic SaaS & ERP system experience
Strong organizational skills with attention to detail being extremely important while managing multiple projects and priorities simultaneously
High sense of urgency, with decisions based on facts over intuition