CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about .
Responsibilities
The Banking Operations Specialist will work with the Banking Operations Manager and team to process ACH Originations and performs functions related to ACH Origination files from various systems, including but not limited to; receiving daily files, processing notifications of changes and returns.
• ACH Receive: Performs all functions related to receipt of ACH transactions, included but not limited to; reviewing and releasing outgoing files, processing notification of changes and returns. • Point of contact for internal lines of business and other financial institutions for detailed research and troubleshooting. • Assist branch personnel and customers with proper forms for return of unauthorized or stopped ACH transactions • Returns and Adjustments: Processes and investigates Regulation E claims related to ACH transactions. Processes all returns related to government benefits; Reclamations, DNE entries. • Determines the source of problems and works to resolve. • Timely communicates and escalates complex or client impacting issues when necessary. • Assists with updating department procedures and cross-training team members when necessary. • Complies with banking policies, regulations, and regulatory statutes • Regular and predictable attendance and punctuality • Verify balancing to certify all files for the day have been processed and released. • Assist in the preparation of required documents for annual internal and external audit exams. • Other duties as assigned
Qualifications
Proven customer service skills.
Knowledge and experience in the financial services industry, to include deposit and/or cash management and/or lockbox processing.
Proven communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates.
Knowledge of compliance with federal and state regulations pertaining to the banking industry. Ability to maintain a high degree of confidentiality.
Proven organizational, problem solving and analysis skills. Solid judgment and decision-making ability.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail and presentation, and banking systems.