Senior-Application/Product Support** at AT&T in El Segundo, California

Job Description:

At AT&T were connecting the world with the coolest tech, communication, and entertainment. Our people are empowered and thrive in a culture of learning, diversity, and collaboration. Our passion to serve extends beyond our customers to our employees. Our innovation is driven by an inclusive and collaborative environment where your voice is heard, and opportunities are limitless. Ready to explore our opportunities?

Primary Responsibilities:

• Root cause analysis to identify and resolve software problems within complex, distributed, integrated, enterprise environment.

• Perform business analysis and problem resolution through software development life cycle in support of business-critical sales applications,
• Manage application availability issues, application productivity, end to end business flowthrough,
• Work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution.

Experience: 5-8 years

Minimum Qualifications:

1. 5+ years of experience in the IT Operations and/or Development is required
2. 3+ years of experience in dealing with highly technical staff is required
3. 3+ years of experience with web programming, XML, JavaScript, JSON, Oracle & SQL DB languages
4. 1+ years of experience in communicating with and presenting to executives is required
5. 1+ Experience working in ITIL & ITSM processes with focus on Change Mgmt. & Incident/Problem Mgmt.
6. Hands on experience in ITSM tools like ServiceNow, BMC, ServiceDesk etc...
7. Ability to foster productive relationship across organizations
8. Excellent Written and Verbal Communication Skills
9. Self-motivated, highly analytical, excellent communicator and negotiator

Desired: - Bachelor’s degree in Business, Information Systems, Engineering, Math, or Sciences