IT Systems Administrator at Forward Air in Irving, Texas

Job Description:

Job Description

Position: IT Administrator

Job Description:

Forward Air, Inc. is seeking an IT Administrator to keep the Forward Air infrastructure in production, development and test systems and related peripherals operational 24*7 and also support third party software. Support will include hardware and software planning and upgrades, server patching and application troubleshooting. This position will report to Manager of Systems/Operations

Core Duties & Responsibilities:

• Performing monitoring, maintenance, administration, installations, and configurations of Forward Air's Virtual Server infrastructure
• Be able to manage and maintain NetApp storage cluster
• Manage Office 365 environment, including but not limited to Exchange Online, Teams, OneDrive, and SharePoint
• Migrate on premise data center to Azure cloud services. Ensure all servers and systems meet Forward Airs compliancy policies
• Must be able to install and configure Window and Linux servers
• Utilize industry best practices to design and implement server solutions in support of business objectives
• Partner with project teams and technical groups to identify and define technical requirements
• Create detailed documentation and drawings of server infrastructure design and implementation
• Conduct audits and implement solutions to ensure proper security of Windows based systems
• Detects, diagnoses, and reports Windows related problems
• Provide 2nd and 3rd level support for application, OS, and Hardware related issues
• Ensure system availability and backups are maintained in accordance to SLAs, and lead projects related to complex system implementation and enhancements.
• Diagnose, verify, and escalate all hardware, software, and all attached peripherals problems to the appropriate vendor
• Perform proactive system evaluations, performance tuning and capacity planning to ensure adequate system resources to support future growth
• Monitor system logs, system utilization and processes for optimal performance.
• Verify Backup routines and archive backup media
• Review and maintain annual software/hardware licenses, software keys
• Maintain OS and 3rd party software application fixes
• Manage and maintain systems communications, connections, and availability
• Other Duties as assigned

• College diploma or university degree in the field of Computer Science or related field, or equivalent experience is required.
• 5 plus years' experience in network administration/engineering
• Must have in-depth knowledge of Windows and Linux OS (Oracle Linux)
• Minimum of 5-10 years' experience in Systems Administration
• Strong knowledge and experience with Mail and Active Directory
• Knowledge of various scripting languages with an emphasis on PowerShell and Bash
• VM Ware experience a plus
• Working knowledge of Microsoft Windows client and server environments
• Strong verbal and written communications skills required.
• Excellent customer service skills are a must

Skills:

• Ability to effectively communicate instructions by phone or e-mail to address user requests/issues
• Highly motivated to learn new technology and demonstrate area expertise
• Ability to analyze problems and develop solutions in a quick and timely manner
• Be a self-learner and document troubleshooting steps and procedures.
• Be able to adapt to new technology
• Should be able to plan and organize systems migrations/upgrades
• Able to multitask and prioritize tasks
• Ability to establish and maintain effective working relationships with employees, supervisors, officers and vendors

Forward Air is an Equal Opportunity employer.