The MMBSI & CCBSI Business Operations team is dedicated to understanding, analyzing and developing recommendations related to the various operational, AML and reputational risks that exist within the MMBSI and CCBSI businesses. Your projects will involve interacting heavily with banking teams, subject matter experts, functional control partners and senior leaders across MMBSI/CCBSI, the broader Commercial Bank, and JPMC. You will lead a large portfolio of fast paced, highly visible projects which often have significant impact to the business. The results of these projects will be socialized with MMBSI, CCBSI, and Commercial Bank executive management. Your deliverables will be non-routine, complex, unmapped and offer the ability to approach solutions in a creative manner.
Responsibilities
End-to-end project management of scoping a project, developing a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion
Review of complex product/account data to investigate AML and SBA PPP escalations
Perform root cause analysis on operational issues, recommend solutions, and ensure changes are implemented
Utilize loan transactional data develop a loan digital adoption plan to convert clients from manual to online transactions and report on project/investment success to senior stakeholders
Develop client valuation models using Black-Scholes for the warrants in the Innovation Economy Portfolio
Create reporting on Business Operation's project progress, escalation volume, and business impact
Identify opportunities to use real-time data to identify emerging risks for the business
Transform existing controls to be more effective and focused on mitigating the highest risks
Identify and deliver appropriate solutions that address the needs of clients/customers/ stakeholders
Requirements
Ability to balance and prioritize multiple projects, deliverables, and deadlines
Positive, team-oriented attitude and with an ability to inspire those around them
Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a team environment
Excellent attention to detail
Innate desire to learn and develop
Solutions-oriented with strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Ability to soundly execute quantitative and qualitative analysis and draw salient conclusions
Strong interactive personal skills and ability to influence others for positive results
Preferred Qualifications
BA/BS degree
Experience in a banking, operations, or control management
Knowledge of Commercial Banking products is a plus
Experienced in providing innovative and proactive solutions
Proficient in Microsoft Word, Excel, PowerPoint PitchPro+ and SharePoint
Strong client focus and ability to partner with various internal groups and client coverage
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.