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Client Support Technician at Indiana University in Bloomington, Indiana

Posted in Other 30+ days ago.

Job Description:



Department Information

To learn more about TechSelect, click here.

Job Summary

Position is a member of the UITS TechSelect Client Support Team and works with general supervision in the following ways:

Provides direct support for help desk activities interfacing with faculty, staff, and administration; identifies, researches, and resolves technical problems; responds to telephone calls, email and personnel requests for technical support; documents, tracks and monitors problems to ensure a timely resolution; reviews, analyzes, installs, and modifies computer operating systems; detects, diagnoses, and reports problems associated with OS; maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals; diagnoses, and reports network problems; documents, maintains, upgrades, or replaces hardware and software systems; supports and maintains user account information including rights, security, and systems groups at the workstation level.

Required Qualifications

Associate degree in computer science or a closely related field and one year of computer technology experience.

Combinations of education and related experience may be considered.

Possess a valid driver's license with the ability to be insured by Indiana University.

Ability to make day-to-day decisions, and to follow instructions, pre-established guidelines and commonly used practices. Personal initiative and ability to work under pressure. Ability to effectively communicate and exchange information.

Preferred Qualifications

Two years of computer technology experience.

Working Conditions / Demands

Position is bound by working with TechSelect clients on IU equipment. Physical demands include ability to lift, move, and deploy computer equipment. The scope of provided technical support is multi-campus in a 40-hour, Monday - Friday week.

Advanced subject matter expertise and the ability to engage and collaborate with the highest-level faculty and administrators, including but not limited to school deans and academic directors, research center directors, and administrative unit leadership. Job complexity is great.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: SS

Salary Grade: 0H

FLSA: Nonexempt

Job Function: Information Technology

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

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Telephone: 812-856-1234