Posted in General Business 30+ days ago.
Type: Full-Time
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Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers.
Schneider Electric is seeking an innovative and highly skilled Customer success and support services professional to lead our global support organization.
Schneider Electric delivers information technology for a sustainable and secure world. Our integrated and scalable solutions give utility companies the ability to efficiently plan, design, operate and evolve reliable networks for the benefit of customers and the environment. Schneider Electric aggressively pursues emerging technologies to provide the most optimal solutions for our clients. At the source of Schneider Electric's success are its people.
This Director level position is a great opportunity to become a key member of an organization that builds and deploys cutting edge technology solutions across the global utility domain.
Role: Global Support Director
Lead the Customer Success & Services organization as part of the Digital Grid operations team reporting to the VP of Operations. As the Global Support Director, you will evolve all existing service teams supporting multiple product offerings into a standardized global organization with a clear vision centered around customer success, increased customer satisfaction and issue resolution efficiency. You will broaden the catalog of service offerings to include various value-added services that build deeper customer relationships with our products and experts.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. You will help customers on-board onto our support infrastructure as well ensure a consistent omni channel, 'concierge' style customer experience is carried through to all customer touchpoints across the digital and live customer experience.
You will be broadly measured by your ability to establish and improve clear KPIs across the global support organization. Specifically, within 6 months you will:
Role responsibilities
Requirements
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