The Underwriting Business Analyst, will be an integral part of the WM Mortgage Center Operations teams and will manage the day-to-day operational aspect of balancing department objectives while providing process and pipeline management support. The ideal candidate will possess mortgage origination experience, and a strong aptitude for analysis to ensure optimal management and performance.
Primary Responsibilities
Strong interest in new technology and trends with the ability to relate concepts to practical application.
Demonstrated knowledge of using statistical and/or digital methods to improve business processes
Self-starter; with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
Supports the underwriting team with project management, analysis and requirements gathering for new development and integration projects
Develops project requirements, assigns priorities, establishes deadlines, and tracks problems while ensuring capacity within the operations team is properly assessed
Closely works with Systems Project team for prioritization of system enhancement that directly impacts the operations work flow
Initiate the design and development of pipeline management/monitoring tools and dashboards and work with IT and MIS for execution
Research, gather, arrange, compile, summarize and evaluate data in recommending solutions
Ability to take initiative and work with a high degree of autonomy
Effectively partners with diverse array of constituents in order to deliver high quality work in a deadline driven and fast paced environment
Facilitate/lead/participate in meetings at the business, operational and project levels
Participates in projects related to productivity improvements, compliance, and other matters as needed
Is a trusted resource, generating creative solutions/fresh approaches to internal and external client issues
Must be a great team player with a high degree of flexibility, prepared to work in a deadline-driven and fast paced environment
Facilitate/lead/participate in meetings at the business, operational and project levels
Ability to take initiative and work without constant supervision
Qualifications
Minimum 5 years of experience in business operations, business process improvement, analytics, or technology roles
Demonstrated ability in process and pipeline management with extensive experience in Operations (i.e. underwriting, processing and closing)
Extensive process, policy, systems, procedural and reporting knowledge within the mortgage industry
Project management and business analysis skills are required.
Ability to manage, organize, and control activities of projects that may be complex in scope
Ability to manage and maintain productivity during peak periods, high volumes, and stressful situations.
Ability to multitask, reprioritize tasks throughout the business and adapt well to changes in the work environment
Strong organizational, triage and prioritization skills with strong attention to detail
Ability to identify gaps and opportunities for process improvement
Ability to understand the customer viewpoint and experience in order to deliver results and solutions to the customer
Excellent verbal and written communication skills required with the ability to effectively train others as needed
Ability to effectively communicate across all levels with the ability to provide Senior Management updates, as well as necessary escalations
Proficiency with Microsoft Office tools with particular skill with Excel, PowerPoint and VISIO.
1-3 years mortgage operations supervisory or management experience, including experience coaching, team-building, and mentoring others preferred
Knowledge and understanding of federal, state and local regulations preferred
Experience with programming languages such as Python and R, preferred
BS/BA or equivalent preferredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.