Client Service Associate at JPMorgan Chase Bank, N.A. in Irvine, California

Job Description:

As a Client Relationship Associate for Commercial Banking you will have frequent interaction with internal teams within the bank and external clients. In this role, you serve as a primary point of contact for more complex client requests. This role may involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint.

Client Centric

• Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
• Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
• Ability to work independently and in a team environment to maximize productivity in the most efficient manner
• Build and strengthen in-depth relationships with both internal and external clients
• Leverage relationships and people skills to influence better outcomes for clients
• Demonstrate advanced knowledge of commercial treasury management products and services in support of the client's needs

Deliver Client Obsessed Results

• Demonstrate a solution oriented mindset
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Respond to requests with a sense of urgency
• Collaborate with clients and internal service partners to achieve desired outcomes
• Identify areas of emerging risk, control issues and cross LOB impacts, and immediately escalate concerns to management when appropriate
• Share your knowledge and become a mentor, help your team succeed

Modernize Client Experience

• Investigates root causes of process inefficiencies and delivers proposals on opportunities for process improvement
• Demonstrate the ability to work in an agile environment
• Understand Existing & Upcoming Technologies to support client requests
• Demonstrates a growing understanding of application knowledge and is able to navigate service platforms with minimal guidance

Skills required to succeed in this role

• Relationship Management
• Data Analytics
• Advanced Communication
• Work under pressure
• Change Management
• Positive Can-Do Attitude
• Tactical Execution
• Strategic Thinking
• Exceptionally Organized

About You

• Bachelor's degree preferred & / or 4+ years of equivalent work experience
• Microsoft Office adept

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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