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CIB Ops-Client Account Services Middle Office Onboarding -Associate at JPMorgan Chase Bank, N.A. in BROOKLYN, New York

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

The Client Account Services Middle Office Onboarding Team is a newly created team and structure which will manage the initial setup and ongoing maintenance of client account data across multiple products including Custody and Fund Services, Derivatives, Equities, Fixed Income, FX, etc. This role partners extensively with external clients as well as internal key stakeholders in the respective businesses, operations and technology partners, and transition teams in order to execute client business requirements.

The role and responsibilities will include the following:


  • Take an active role partnering with key stakeholders to develop strategic infrastructure and data model to develop a scalable industry leading solution
  • Manage client relationships to deliver consistent excellent client experience
  • Execute large scale onboarding initiatives in close partnership with Implementations and other partners
  • Partner with the business to drive continuous improvement
  • Take active role in shaping and implementing future state
  • Gain and maintain a comprehensive knowledge of the account opening and maintenance work flow and end-to-end ownership of all related requirements including SLAs & KPIs
  • Demonstrate excellent oral and written communication skills and a positive attitude coupled with an aggressive but professional approach to escalation, prioritization and problem solving.

Skills/Experience

  • Project management skills

• Organisational, analytical and problem resolution skills

  • Ability to coordinate and partner with different work streams
  • Experience or knowledge in the following areas; Custody, Fund Accounting, Transfer Agency, Agency Collateral, Derivatives, FX, Securities Lending
  • Previous experience of a Client facing relationships
  • Strong Microsoft office skills

• Oral and written communication - ability to effectively interface with clients and internal partners at all levels

• Keen attention to detail and ability to analyse with appropriate questioning

• Ability to work independently to identify tasks that need to be done and take ownership to get these deliveredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans