Loan Origination Supervisor at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Job Description:

Wholesale Lending Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Commercial Bank, and Wealth Management.

The WLS Flow Products - Pre Underwriting team (Pre UW) is responsible for the pre-approval process for Business Banking and Middle Market transactions to include entity review, collection of financial information, contacting Bankers, Underwriters and/or customers to obtain information and forwarding information to internal partners. Key systems used include Apstar, Credit Navigator and WebCLASS.

Job Responsibilities

This Loan Origination Supervisor position is a non-managerial (non-Officer) exempt position, reporting directly to the local Pre UW Manager, and will be an ongoing member of the Pre UW leadership team. The candidate is primarily responsible for spearheading Training efforts and leading Project initiatives for both the Business Banking and Middle Market Pre UW Teams within WLS Flow Products.

70% - Primary Responsibilities include, not limited to:

• Interaction - Interacts with all team members, local frontline Loan Origination Managers , market partners, and quality partners

• Training - Serve as primary trainer of new and existing staff, including any training associated with changes in Procedures

• Procedures - Serve as primary procedure editor with feedback from all impacted Pre UW Origination Managers before submitting for publishing

• Coaching - Coach team members on process and procedures

• Process Improvements - Recommends process improvements for efficiency gains, unit cost saves, and improved market/customer experiences, by exploring robotic opportunities and/or low-cost solutions to team challenges

• Knowledge - Serves as a Subject Matter Expert on Pre UW functions and processes across both the Business Banking and Middle Market Lines of Business

• UAT Testing - Creates testing scripts and executes testing across multiple applications/platforms

• Research and Escalations - Handles medium to complex research and escalations (Complex issues resolution is out of scope)

30% - Secondary Responsibilities include, not limited to:

• Pre UW Transactions (in Production) - Process Pre UW transactions on both Apstar and Credit Navigator. This includes application verification, missing information requests, and advanced fraud check requests for Business Banking, and new requests, annual grade reviews, and WebCLASS monitoring for Middle Market.

• Customer service skills - Focuses on high volume or unique activities requiring interaction with multiple internal market/credit partners & resources
Qualifications
The potential candidate must :

• Evidence Advanced knowledge of financial reporting documents and regulations affecting lending requirements

• Be a team oriented individual with excellent communication, interpersonal, and client service skills

• Evidence a high productivity & quality performance metric

In addition:

• Adapt or learn multiple systems (Credit Navigator, Apstar, WebCLASS, etc.)

• Proficient in Microsoft Office applications (i.e. Excel, Word, PowerPoint, Outlook, etc.)

• Ability to adapt to internal tracking and monitoring systems

• Ability to effectively multi-task and prioritize workloads while working within tight service levels

• Strong organizational and time management skills

• Ability to work in multiple team environments

• Demonstrate attention to detail and accuracy with completed work.

• Ability to consistently maintain high performance levels in stressful situations and high volume environment

• Ability to think outside the box and generate ideas for process improvementsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans