CCC Coordinator at Chubb in Whitehouse Station, New Jersey

Job Description:

Chubb’s Personal Risk Services (PRS) Operations division provides industry leading service to clients, agents and internal business partners. The Chubb Customer Center (CCC) is team of more than 60 employees managing a full-service insurance agency responsible for servicing and expanding personal lines books of business for enrolled agencies countrywide.  We are currently seeking an experienced and self-motivated professional looking to work in a fast-paced agency environment.

CCC Coordinators are:

• Responsible for primary administrative support to approximately 50 licensed personal lines agents.


• Flexible in shifting task priorities throughout the day based on department needs or those of their teammates.       These include:
  
  
  
  • Managing a high volume of department work intake by e-mail, fax, and mail
  
  
  • Sorting, scanning, and routing agency correspondence
  
  
  • Printing and mailing outbound client correspondence
  
  
  • Assigned ad-hoc tasks to support effectiveness and efficiency of the department  
  
  
  
  


• Team players who collaborate with colleagues on shared work distribution and daily responsibilities to meet department service level targets.


• Comfortable independently solving problems in ‘gray’ areas without defined workflows.


• Encouraged to share candid feedback to assist with the implementation of solutions to improve department efficiency.


• Excellent verbal and written communicators motivated by the high expectations associated with Chubb’s reputation and affluent target market customers.


• Accountable for quality and productivity standards to support department service targets.


• Dependable and organized.


• Mindful that the position requires a high level of confidentiality and discretion regarding the services we provide.


• Willing to assume responsibility for additional projects based on the needs of teammates and/or business partners.

• Proficiency with Microsoft applications, specifically Outlook, Teams, Word, and Excel.


• Experience using Adobe and scanning technology preferred.


• Knowledge of Chubb processes and Applied agency management systems preferred but not required.


• Insurance agency experience preferred but not required.