Posted in Insurance 30+ days ago.
Type: Full-Time
The Small Business Commercial Lines Underwriter analyzes information, developments and trends on new and renewal accounts with premiums up to $25,000, to determine the risks associated with insuring the accounts. Within this segment of business, automated underwriting edits enable the routine/low risk accounts to be processed without underwriter involvement – leaving only the accounts with conditions requiring extra scrutiny for the Commercial Small Business Unit Underwriter to review and determine risk acceptability while ensuring compliance with established underwriting strategies and regulatory requirements. Incumbent exercises their authority to decide whether to offer, continue, modify, or reject insurance; and is also responsible for finalizing the amounts and types of coverage, and determining the appropriate premiums. Incumbent builds relationships with assigned agents to generate quoting activity.
Competencies and Essential Duties
Business Acumen:
Reviews new business, renewals, endorsements, and quote requests to determine acceptability using established underwriting authority and company guidelines
Communicates underwriting decisions, techniques, and interpretation of policy forms and coverages with agents and company personnel regarding risk acceptability, incomplete information, etc.
Provides feedback to the Underwriting Manager and designated Territory Manager on quality of submissions and interactions with agency personnel
Communicates underwriting and marketing philosophy or practices, to agents and assists with education/training issues within agency
Documents the underwriting files where required, including the actions taken, reasons for decisions, and any follow-up diary needed
Provides input to the Branch Management team about individual agency underwriting performance; (i.e., Agency Review meeting, Quarterly Results Management meeting, etc.)
Negotiation:
Visits agencies with the designated Territory Manager to discuss underwriting matters, assist in the development of new business and to strengthen agency relations
Responds to Insurance Department complaints and attend periodic hearings
Results Oriented:
For more complex risks that fall outside of straight-through processing, provides additional scrutiny with regard to exposure and coverage analysis in order to determine acceptability
The incumbent also travels independently to visit agencies as necessary
Drives profitable new business growth
Time & Priority Management:
Provides on-going support to Sr. TM and/or middle market underwriter on non-risk selection, pricing decisions
Supports special underwriting projects and initiatives. These may include, but not limited to, loss prevention, targeted re-underwriting programs and book rollovers
Decision Making:
Establishes appropriate account pricing in accordance with established underwriting authority and company guidelines
Orders and/or analyzes loss control reports, financial reports, MVR’s and other underwriting reports
Evaluates the need for and secure appropriate facultative reinsurance in accordance with established company guidelines
Contributes to the development of company underwriting policy, procedures and guidelines to assure they reflect current market conditions and contribute to the attainment of Division goals
Performs various projects requested or assigned by the Underwriting Manager
Corporate Core Competencies
Effectively Communicates and Connects:
Communicates and negotiates effectively with peers regarding work outcomes
Influences by making a strong case, bringing other people on the team to understand the presented viewpoint
Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement
Attentively listens and asks clarifying questions and paraphrases to enhance understanding
Builds and nurtures positive relationships within the workplace
Customer Focused:
Identifies explicit and implied customer needs
Asks probing questions to fully understand business requirements
Develops positive relationships with customers by meeting their needs as well as incorporating their feedback
Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience
Owns resolution of customer experience outcome
Talent Development Mindset:
Discusses technical and professional development with peers to gain suggestions for further development
Actively seeks and acts on opportunities to recognize peers for high performance
Stays alert to identify learning opportunities for self
Demonstrates Adaptability:
Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes
Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success
Participates in and actively supports change initiatives, and provide ideas to promote their success
Recognizes and manages an ambiguous work environment
Demonstrates flexibility in generating alternative solutions and recommendations
Demonstrates Accountability:
Applies judgment in making decisions about own work, and takes responsibility for actions
Demonstrates reliability by producing steady work results and delivering on commitments to team members on time
Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks
Understands the mission of the organization
Special Relationships
This position reports to the Underwriting Manager
Direct contact with various levels of underwriting, loss control, premium audit and claims personnel
Direct contact with agents and insureds
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Why Penn National Insurance
Qualifications
Education/Credentials:
4 - year degree or equivalent work experience or continuing education in specialized insurance courses such as IIA & AU preferred
Experience:
Successful completion of Commercial Lines Underwriter Trainee curriculum; or 1 to 3 years in a relevant property/casualty underwriting position such as an Commercial Lines Assistant Underwriter, etc., preferred
Technical/Professional Knowledge:
Good working knowledge of underwriting and pricing risks
Good working knowledge of company underwriting standards and philosophy
Good working knowledge of all insurance coverages
Good math aptitude
Excellent research, analytical and problem-solving skills
Excellent oral and written communication skills
Good PC skills, with an emphasis on Microsoft Office Suite; along with demonstrated proficiency in all supplied desktop tools, including the automated underwriting and email systems
Job Requirements (as required by ADA – Americans with Disabilities Act):
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
Must be able to see and effectively use a computer monitor.
Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
Must be able to access and enter information accurately using automated systems.
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Must have a valid driver’s license and be able to operate a motor vehicle.
Must be able to travel, with overnight stays required.
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