Customer Database Analyst at Bose Corporation in Framingham, Massachusetts

Job Description:

Job Description
Bose is built on disruptive innovation - an unwavering commitment to our customers, having the courage to challenge the status quo, and the fundamental belief that anything is possible. It is in our Brand's DNA to never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions. If you join us, you'll find the opportunity to do your best work and the freedom to enjoy it. Our goal is to make your experience exciting and meaningful, while your opportunity is to help enhance the future of our brand and the benefits that audio can deliver to customers around the world.

Within our Global Consumer Marketing division, we have a great opportunity for a Customer Data Analyst to join our Customer Analytics team In this role, you will support the Customer and Prospect Experience (CPX) analytics practice though the development of insights leveraging our web, email and app messaging testing platform and customer database. In addition to developing analyses and reporting capabilities you will monitor performance of in-market experiments as well as track the growth of our customer segments.

Specific responsibilities include:

• Maintains expertise of primary customer analytic tables, while providing thought leadership to advance our customer 360 data roadmap.
  
  


• Support creation of customer data tables, measures and attributes for reporting, analytics, and insights applications.
  
  


• Work with Data Science team to ensure that customer measurement & project analysis data requirements are met.
  
  


• Work with various customer-level touchpoint datasets to perform customer path, audience profiling and other customer analysis.
  
  


• Collaborate with marketing partners on new use cases for customer analytics projects.
  
  


• Reports and provides insights on customer KPI metrics, with an emphasis on business value metrics.
  
  


• Co-develops measurement roadmap for customer KPI's.
  
  


• Develops and presents customer analysis to reveal insights and advises marketing on future actions and strategies.
  
  


• Supports the discipline of storytelling and insight generation.
  
  


• Develops and maintains documentation on Customer KPIs and reports, including associated code.
  
  


• Aids in the onboarding and migration of new data platforms and tools as needed.
  
  

The ideal candidate will possess many of the following qualifications:

• 3+ years working in a marketing or customer analytics role
  
  


• Expertise with SQL or other database programming languages
  
  


• Skills in use of BI tools to analyze relational datasets and support data visualization, such as Tableauor Power BI
  
  


• Experience with SAS, Python, Pandas or R a plus
  
  


• Strong Microsoft Excel skills preferred
  
  


• Experience with A/B and multivariate testing tools and data preferred
  
  


• Experience with Digital Site or Marketing tools and/or data sets a plus
  
  


• Experience on advanced analytics/data science projects for marketing use cases a plus
  
  

The ideal candidate will have:

• Demonstrated track record in obtaining and analyzing quantitative data to solve actual business problems.
  
  


• Strong technical skills, including experience with analytics, query and data visualization tools.
  
  


• Excellent communication and presentation skills, and the ability to explain deep technical results to diverse groups of stakeholders.
  
  


• A life-long learner who is curious, has a passion for solving hard, ill-defined problems, has comfort taking initiative and who continuously seeks to improve their skills and understanding.
  
  

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Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

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