This job listing has expired and the position may no longer be open for hire.

Helpdesk Support Specialist at Horne LLP in Fresno, California

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time





Job Description:

Description


Required Experience and Education:



  • Associate degree in Information Technology or a closely related field, or the equivalent combination or work experience and education High School diploma or equivalent is required

  • Excellent customer service skills

  • Ability to effectively communicate technical information to end users

  • Ability to research and troubleshoot computer hardware and software issues

  • Ability to effectively communicate with Tier 2 support issues that require escalation

  • Must have a sincere desire to help others while providing friendly service

  • Some travel may be required

 Preferred Skills:



  • Microsoft Windows PC support

  • Microsoft Office Application support

  • Microsoft Exchange and Active Directory account management

  • Manage support requests in a Service Management tool such as FreshService

  • Network file backup and recovery

  • Virus protection software administration

  • Remote Desktop support using tools such as Bomgar or Zoom

  • Video conferencing software such as Zoom

Education


Preferred


Associate or better in Information Technology or related field.


 

Technician





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