VSN Operations Coordinator - Vector Security Networks at Vector Security, Inc. in Gainesville, Virginia

Job Description:

If you enjoy handling the day-to-day tasks within an exciting, fast pace operation and thrive on partnership with co-workers and leadership, Vector Security Networks is hiring an Operations Coordinator in Gainesville VA. The ideal candidate possesses at least 2years of administrative and customer service experience, strong communication skills, attention to details and strong organizational skills.

Main Responsibilities:

• Provide advanced troubleshooting to determine valid requests


• Create work orders according to customer standards


• Send new work orders to technicians


• Obtain acceptable ETA's for open work orders


• Ensure customer specific scheduling procedures are followed


• Ensure additional required documentation is provided to the technicians


• Provide ETAs to internal and external customers when requested


• Communicate with technicians via phone and email correspondence


• Work closely with the region's Team lead(s) to identify technicians that require additional coaching for success.


• Update multiple systems to ensure each work order is up to date with accurate and complete information.


• Track ordered parts and provide tracking to technicians.


• Gather technician notes and time spent on site.


• Determine additional steps needed to keep an open work order moving to ensure they are completed within a timely manner.

Company Overview:

Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.

With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.

Our unique history traces back to The Philadelphia Contributionship, America’s oldest property insurance company founded in part by Benjamin Franklin in 1752.

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement


• Employee Assistance Program (EAP)

Vector Security, Inc. is an Equal Opportunity Employer 

Vector Security is a Drug-Free Workplace

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Experience

Required

• 2 year(s): Administrative or customer service

Education

Required

• High School or better

Skills

Required

• Customer service skills


• Communication


• Attention to detail

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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