The Project Coordinator helps coordinate and execute pre-release product and feature programs in the C&C Org. As a Project Coordinator you ensure the visibility and impact of the program based on user’s responses and feedback of the programs. In this role, you’ll combine expert project management skills with a passion for a great user experience to help the team create and implement best in class pre-release testing across all Communications product areas and platforms. You’ll work cross-functionally and collaborate with product owners and program manages to coordinate program planning and requirements, define milestones, manage action items, refine processes, and help pre-release programs meet deadlines. This job requires you to be an expert juggler, a master planner and a flexible Project Coordinator who can balance multiple programs at a time.
Own and drive pre-release program process documentation
Streamline a pre-launch plan to create and manage feedback channels.
Increase & diversify internal and external recruitment.
Automate whitelisting or onboarding processes.
Improve quality of feedback through surveys with targeted question.
Increase engagement & responses to surveys & feedback group.
Write or review comms and docs for ease of use and a11y accessibility.
Support users during pre-release testing through feedback channels.
Analyze pre-release feedback to gather overall sentiment of a product and to identify issues & feature requests.
Manage and maintain the team’s dashboard.
Partner with product teams, manage and prioritization, milestones, risk, and schedules; Keep project teams focused and productive.
Deliver projects using a combination of existing process and individual initiative.
Evaluate and improve processes and documentation for teams you support and teams you interface with; Leverage Technology: develop or improve tools or processes (software tools, techniques, automation) for repeatability and sustainability.
Identify team needs with regards to process, tools, documentation, and asset management, driving required changes to make sure designers are working at optimum efficiency.
Orchestrate successful delivery for multiple programs simultaneously.
BA/BS degree in a technical field or equivalent experience
2 years of industry experience as a Project Coordinator, Program Manager, or similar role
Enough experience in any programming language – Java , .Net or backend technologies like SQL etc .
Project Management experience and familiarity with project management fundamentals (ie project definition, managing risk, managing dependencies and timelines, etc)
Familiarity with software product development lifecycle and methodologies
Experience building working relationships with peers across functions (design, research, product, test, engineering, etc)
Comfortable with ambiguity and able to act with confidence in a high-performance culture.
Experience designing outstanding web-based products for a consumer-oriented website.
Proficient with Android and IOS and Communication App spaces.
Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile, Android and Ios.
Proven ability to act as a leader in communicating ideas and solutions.
Must be self-motivated to prioritize and manage workload and meet critical project deadlines.
Proficiency Level *
* Proficiency Legends
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.