Account Specialist- Jacksonville, FL at United Natural Foods Inc in Jacksonville, Florida

Job Description:

Job Overview: 

An Account Specialist is responsible for specific account related to promotional and new item process execution. Provides communication and analytical data for Sales and customers. Execute and prioritize sales and customer needs. Work with Account Managers, Inventory Planning, Supplier Relationship, Operations, and Transportation departments to deliver optimal customer service.  They collaborate with their teams to achieve the objective of Building Out the Store.

Job Responsibilities and Accountabilities: 

• Provide customer support to Account Management team.


• Generate system reports as required by the customer (sales, inventory, performance).


• Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.


• Troubleshoot item discrepancies, identify and resolve technical requirements for supplying the customer item and pricing data files.


• Execute and coordinate with internal departments on promotion and new item process for assigned accounts.


• Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.


• Provide clear and thorough communication with the Procurement, Routing and Operation departments to communicate impending large purchases on opening store orders and refill or special orders, including any special delivery requests.


• Solicit discounts from broker and manufacturer representatives.


• Manage the administration of discontinued products and pack size changes with the customer.

Job Requirements:

• Bachelor’s Degree preferred.


• 5 year’s customer care related and/or account management experience is preferred.


• Product knowledge and industry terms related to UNFI required.


• Proficiency in Microsoft Office Suite.  Ability to interpreting data and using technology (Microsoft suite, SV Harbor, Tableau) to support business objectives.


• Knowledge of Customer Care systems,tools, policies and processes.


• Ability to builds relationships with customers and align with leadership's goals and direction.


• Adapts, thinks quickly and clearly to changing initiatives, situations and objectives.


• Demonstrated ability to multi-task and successfully manage and execute multiple projects and processes simultaneously.


• Exceptional leadership abilities as creative thinker, problem solver, motivational manager, and collaborative team member.


• Excellent verbal and written communication and organizational skills.


• Ability to prioritize and plan work activities, using time efficiently; able to effectively manage resources to meet deadlines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.