Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions that were traditionally handled in the Personal Risk Underwriting Centers or those closely related with underwriting functionality and profitability. These functions require the use of:
Personal Risk Underwriting Workstation (PLUW) and its related IMS systems
Personal Risk Underwriting Notes System (PLUS)
Masterpiece (MPRT) processing system and its related IMS systems
Other Personal Risk Systems – PLS, @Work, RiskID, and ODEN
Current Functions include but are not limited to:
Policy transaction processing and updating underwriting notes
Create and send producer correspondence utilizing PLUW
Non-renewal and declination processing
California Location Check Mapping
Alarm Credit, VAC Appraisal, and Wind Mitigation verification
Meet all established productivity, service and accuracy goals; electronically and accurately maintain all productivity and tracking log sheets
Recognize trends and make recommendations; assist with creating/amending workflow and service metrics
Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team
Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners
Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager
Demonstrated superior customer service skills
Demonstrated time management skills: ability to manage multiple priorities with focus on results
Demonstrated interpersonal skills; ability to collaborate with team members and PRS business partners to achieve positive results
Quality conscious: attention to detail
Demonstrated problem solving skills – analytical and solution development
Ability to work rotational shift to 8:00 p.m.
Prefer individual knowledgeable/experienced with systems:
Personal Lines Insurance Experience
Masterpiece systems and processes; included but not limited to IMS
Knowledge and proficiency with RiskID, PLUW, PLUS Notes, and @Work is a plus
General: SharePoint, Proficient/Intermediate Excel level, Outlook
Knowledge of Chubb Personal Risk Homeowners Products