Salesforce Business Analyst at Johnson Controls, Inc in Boca Raton, Florida

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

• Account Credit Check Inputs: perform all credit checks for the Americas on Accounts requested by the sales representatives, input credit check results in CRM to allow for Opportunity stage advancement.


• Deal Review Board: Manage the weekly Deal Review Board calendar series, communications to team, log decisions made in weekly meetings, manage the approval process of each Case.


• Data Hygiene: Assist in mass updates of all core objects in Salesforce, work with account owners and Sales Team Leads to maintain master territory lists and account portfolios in CRM.


• Field Audit: Review each of the core objects available fields, looking for opportunities to remove from the CRM and/or make enhancements to current field sets.


• Data Dictionary/Sales Training Documentation: work with Sales Operations and Sales Management to create a data dictionary of all fields, workflow rules, validation rules, and process flows that are active in the CRM. Create a Sales Training deck to provide to all onboarding teams.


• Ad-Hoc Requests: Manage all ad-hoc requests that come from the Sales teams, from custom report creation, dashboard creation, troubleshooting existing integrations with third party applications, or general system functionality inquiries.


• CRM Enhancements: create demands for future CRM enhancements, build and design all enhancements to production, end-user training.


• Lead Conversion, Account Hygiene Management: approve all Lead conversion submissions and manage Account creation, maintain data integrity of all Accounts in CRM.


• Weekly Reporting


• OneSensormatic


• Global Retail Executive Dashboard


• Weekly Slides for Global Sales Call


• Scheduled Revenue Audit and Deliver


• Weekly Lead and Campaign Generation Report


• Deal Review Board queue items

How you will do it

• Maintain close alignment with Sensormatic leadership team and key operations positions within Sensormatic


• Liaise with Sensormatic leadership and global JCI team to manage process of system changes, upgrades, maintenance and data migrations


• Embrace a business focused and results oriented approach to getting work done

What we look for

Required

• Bachelor’s Degree required


• Expert proficiency in SFDC including classic and lightning interfaces


• 8 years of related experience; ability to organize & manage multiple priorities simultaneously; strong analytical skills


• Ability to convey SFDC processes and capabilities to Sales Professionals in a clear and meaningful way


• Demonstrate ability to identify and implement change, adhere to deadlines, provide value-added analyses to assist leaders to make informed decisions


• Strong analytical and problem-solving skills with a proactive and solution-oriented approach toward business issues


• Ability to build rapport, cultivate strong working relationships and drive collaboration across teams


• Resourceful self-starter who can work with minimal supervision

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.