Relationship Manager at Voyant Beauty in Chatsworth, California

Job Description:

Responsibilities:

• Engage with business owner and manager customers to help grow their business with our dynamic beauty products with a problem solving approach


• Understand and be well versed in the private label product and packaging portfolio


• Manage assigned accounts with a focus on growing the business relationship


• Present promotions to clients via email, phone, and/or mail, handle reorders


• Understand and manage each salon’s purchasing cycle, retail environment, through training of beauty industry clients on product usage


• Have a clear understanding of general and specific how to use, features, benefits as well as call out ingredients of each product in order to effectively present them to clients


• Use product knowledge to answer client questions and recommend products for clients to fill out their portfolio in a way that meets the needs of the customer and the end user


• Address customer service issues, such as: track orders through the internal flow in Voyant Beauty, troubleshoot issues as they arise, clear communication to the client related to daily functions such as timing, cost throughout the order process


• Manage new account acquisition
  
  
  
  1. 1. Use company generated leads to effectively prospect for new business
  
  
  2. 2. Conduct a Clientele Discovery Questionnaire with each prospect
  
  
  3. 3. Consistently follow-up with proposals and customer inquiries
  
  


• Meet all monthly, quarterly and annual goals


• Daily review and execution of:
  
  
  
  • 1. Sales
  
  
  • 2. Goals
  
  
  • 3. Pending orders
  
  
  • 4. Pipeline reports
  
  


• Overarching goal is to graduate clients from Emerging Brands with turnkey bulk and packaging into the Contract division with custom bulk and bespoke packaging


• Other duties or tasks as assigned by management

Skills and Qualifications:

• Strong project management skills required


• Prefer Beauty Industry knowledge

• Sales Experience preferred


• Basic computer knowledge including Excel, Word and PowerPoint


• Strong leadership and communication skills a must, with the ability to work in a face pace environment


• High school degree or equivalent required, some college or college degree preferred