Surgery/Procedure Scheduler | North Central Neuro | Beacon Medical Group at Beacon Health Systems in South Bend, Indiana

Job Description:

• JOB SUMMARY
  
  • Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.
    
    
  
  


• MISSION & VISION
  
  • Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.

    Vision: Our vision is to achieve:
    

    
    
    
    
    • Innovative health care and well-being services of the highest quality at the greatest value
      
      
    
    
    • Easy access and convenience
      
      
    
    
    • Outstanding patient experiences
      
      
    
    
    • Ongoing education involving physicians, patients and the community
      
      
    
    
    
    
  
  


• JOB SPECIFICATIONS
  
  
  
  • Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of high school diploma. Three years of related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is required. Familiarity with health record coding and various insurance plans is preferred. Knowledge of medical terminology is required or a course must be successfully completed during the first year of employment.
      
      
    
    
  
  
  • Knowledge & Skills
    
    
    
    • Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.
      
      
    
    
    • Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.
      
      
    
    
    • Demonstrates proficient computer skills. Also requires basic office and keyboarding skills and the use of multiple databases.
      
      
    
    
    • Requires the verbal communication skills necessary to communicate in a clear and effective manner when answering patients questions and communicating with other departments and physician offices.
      
      
    
    
    • Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to gain the support of-and maintain effective working relationships with other departments, physicians and their office staff.
      
      
    
    
    • Requires good telephone and listening skills. Sensitivity to individuals who do not speak English as their first language is expected.
      
      
    
    
    • Requires the ability to strictly follow all policies regarding HIPAA guidelines.
      
      
    
    
    • Requires organizational skills, the ability to pay close attention to details and the ability to problem solve.
      
      
    
    
    
    
  
  
  • Working Conditions
    
    • Works in an office environment with potential exposure to physical, chemical, and biohazards.
      
      
    
    
  
  
  • Physical Demands
    
    • Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of this position.