Supply Chain Analyst (Customer Facing) at US Nestle in Saint Louis, Missouri

Job Description:

Supply Chain Analyst (Customer Facing)

Job Description
Working for the leading pet care company in the world and one of the largest Consumer Packaged Goods (CPG) companies presents you with opportunities that go far beyond the retail shelf. We challenge you to bring forward your strong analytical and communication skills to help us remain a market leader both on and off the retail shelf. Why? Because our customers deserve more than just the inventories of our leading brands. They deserve long-lasting, genuine relationships that we manage everyday with the utmost passion and integrity.

As a Customer Facing Supply Chain Analyst, you will become an integral part of customer relationship management. You will be responsible for analyzing and understanding the order management life cycle within the supply chain to improve efficiencies. You will tap into your analytical brain to provide supply chain analytics and strategic recommendations to make a lasting impact on your customer's business with a focus on: in stock, operating efficiency, on-time, case fill, cost and waste reduction, and increased performance efforts that create value for both Nestle and the customer. You will be responsible for transportation track and trace, relationship development with internal and external customers including additional support capabilities and managing the customer transportation model for on time delivery.

PRIMARY RESPONSIBILITIES:

• Conduct daily reporting and CPU (Customer Pick Up) hyper care escalations to customer dedicated Purina CPU Transportation Coordinator. Monitor and manage daily email traffic of TR/Warehouse/Carrier/Customer communication on transportation execution to assist in escalations and actions required between teams.
• Establish cadence across all CPU sites to ensure carrier/customer is aware of any missing equipment in a timely manner. Connect carrier/plant/customer on communications regarding trailer pool management needs. Monitor CPU pick up of loaded trailers, and loading progress of orders with upcoming pick up appointments for escalations/reschedules required.
• Run reporting for on time pick up, and on time delivery, to recap performance and share key performance KPIs (Missed appointments, no call no shows) with internal and external stakeholders on a weekly & monthly cadence
• Assist in daily missed appointment calls to research reason code and tracking for root cause analysis & performance actions required for improvement. Ensure prepaid sites have carrier onboarding process for Chewy delivery and defined carrier strategy. Assist sites with quarterly meetings with strategic carriers regarding Chewy delivery call.
• Set up standing calls where pre-paid carriers can call in to train new associated handling Chewy freight planning, and provide retraining for any carrier experiencing performance issues (identified by the customer transportation analyst)
• Develop away for carriers to submit issues or concerns, to track, monitor, and provide feedback to Chewy on actions taken and areas of concern requiring customer action. Develop a process on prepaid appointments to identify potential delays earlier; track loading status at plant locations and verify with carriers they have drivers assigned to the load the day prior to pick up.
• Ensure alignment between carrier, NPP scheduling, Chewy scheduling, and plant on reschedules and cancellations to reduce administrative root causes for missed delivery appointments
  
  

BASIC QUALIFICATIONS (Minimum):

• Bachelor's degree in Business, Supply Chain, or related discipline.
• 2+ years of supply chain, business analyst, replenishment, transportation, order life cycle management or related experience.
• PowerBi, Tableau, or similar business intelligence experience preferred.
• SAP experience preferred.
  
  

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé Purina. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. We hope you'll consider sharing in our mission--you'll join a cohort of others who have chosen to call Nestlé Purina home.

The Nestlé Companies are equal employment and affirmative action employers and look for diversity in qualified candidates for employment.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@purina.nestle.com to notify of us of any needs related to completing the job application.

Job: Supply Chain Analyst (Customer Facing)

Primary Location: Saint Louis, MO US

Other Location:

Career Area: Professional

Nestle Purina PetCare Company

https://nestleusa.taleo.net/careersection/9/jobdetail.ftl?lang=en&job=21001237

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