Project Technician at Saalex Solutions, Inc in Eureka, California

Job Description:

Valeo Networks, the commercial Information Technology division of Saalex Corporation, is a full-service nationwide Managed Security Service Provider (MSSP) that serves State, County, Municipal (SCM) markets; small-to-medium businesses (SMBs); and non-profit organizations. Firmly seated in the top 10% of revenue generating MSSPs nationwide-making it one of the largest MSSPs nationally-Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL with additional locations in Arizona, California, and Oregon. Learn more at www.valeonetworks.com.

SUMMARY:
The Project Technician position, is chiefly responsible for the technical design, delivery, and implementation of customized projects, sold through our in-house Sales Team. This is a combination of both an in-office and on-site position, where most of the strategic design work will be done at our home office, and the implementation thereof will be delivered onsite at client locations. The successful candidate will be one, who has a passion for technology, and an engrained capacity to serve customers by providing, a true 'concept to completion' project experience.
KEY RESPONSIBILITIES:
Works proficiently within large networks and distributed computing environments.
Performs progressively more complex and responsible tasks in a computing and networking environment.
Plans, execute, and successfully delivers on concurrent mid- to large-scale technology projects.
Provides mentoring and direction to project team members in meeting project objectives.
Escalates all unresolved technology or personnel issues to the Project Manager.
Provides support to Project Manager in developing network requirements and scope statements, defines project deliverables and their timed implementation in accordance with the project plan.
Develops project plans, resource plans, and project estimates in collaboration with multiple departments.
Ensures that milestones are achieved on-time and on-budget and in scope by dealing with or escalating issues with sufficient time for course correction.
Develops and monitors risk and contingency plans, in a readied state of preparation at all times.
Manages project change control process, keeping all levels of engagement open and up to date.
Tracks and monitors project issues and resolutions.
Participates in team meetings and participates in project review meetings.
Ensures effective and proactive communications to Project Team Members.
Tracks, Follows and Reports on Project Changes or Updates to Deliverable Implementation Schedule.
Ensures strict quality of all project deliverables.
Contributes to a safe working environment, at all times, being an active participant in OSHA Safety Meetings as scheduled by the Project Manager.
Performs other tasks and assumes other responsibilities as may be assigned by the Project Manager.
QUALIFICATIONS:
CompTia A+ Certification, Active and Current
Proficient Use of ConnectWise (Service & Project Ticketing Platform)
Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
At least 2 - 5 years of experience working as a Level I or II Technical Resource, with Project Experience.
Understanding of support tools, techniques, and how technology is used to promote business uptime.
Above Basic Comprehension of Network Setups and Network Security Configurations
At least 1 - 3 years of experience working in IT Service Team/MSP NOC Team Environment
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
SKILLS & KNOWLEDGE:
Perceived capacity to exude Personal Credibility and Professional Integrity
Positive attitude, towards people and problems
Ability to self-start, work independently and achieve high standards to meet multiple deadlines
Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
Above-par working capacity, to work in small and large projects with great attention to detail.
Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.
WORKPLACE DESIGNATIONS:
Due to the nature of this position, in working as closely with multiple departments and their core business unit, this position is unable to be performed by a Remote Employee. As there is no concession available for a Remote Employee, no requests made to convert this position to Remote Employeeship will be considered.
ACCOMODATIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

*This is a full-time position - Overtime may be required to handle emergencies, heavy workloads or other issues*

*Weekly on-call rotation can be required*