IT Field Service Engineer - Level 1 Support at Advanced Group in East Windsor, New Jersey

Job Description:

OVERVIEW

We are currently searching for a skilled professional to join a well-known client's team as an IT Field Service Engineer - Level 1 Support in East Windsor, New Jersey. This role will provide front-line primary technical support to end-users on various technical issues and problems relating to branch hardware and software. Their work will have a direct impact on the organization and the larger clinical industry, making this an amazing career opportunity.

RESPONSIBILITIES

• Build relationships with each branch you are covering in the Central, NJ area


• Distribute, set up, and maintain inventory of the equipment needed


• Act as primary point of contact for IT within Central, NJ zone


• Diagnose, respond, document, and resolve service tickets in a timely manner according to SLA


• Escalate or coordinate between IT Staff, Vendors, and Manufactures to implement the appropriate solutions


• Lead and/or support any Operational Projects for replacement of equipment


• Execute or coordinate preventative maintenance, installations, and upgrades with IT Staff, Vendors, and Manufactures


• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy


• Perform root cause analysis, develop checklists, and/or SOPs for typical problems


• Recommend procedures and controls for problem prevention


• Support multiple platforms (desktops, laptops, mobile devices, servers, network equipment, printers, scanners, BioMedical devices, clinical application integration, and other peripheral equipment)

EXPERIENCE

• Minimum of 3 years of experience in an IT Service Desk or Field Engineer role required


• Understanding of basic electromechanical and mechanical concepts


• Knowledge of troubleshooting techniques and approaches


• Excellent problem-solving skills


• Good interpersonal, verbal, and written communication skills


• Strong computer skills with the ability to obtain specific certifications


• Good knowledge about computer's software and hardware


• Excellent customer-service skills


• Experience with Remote Desktop support


• Travel required to support each branch

EDUCATION

• Minimum of Bachelor's Degree required


• Master's Degree with related graduate course work in scientific, computer, or engineering subject certification preferred

To be a best-fit your strengths must include:

• Strong Communicator. You will have extensive correspondence that relies on you being conversant in regulatory guidelines and clinical terminology.


• Organized. You're an efficient time-manager and can handle the pressure of meeting multiple strict deadlines.


• Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.


• Problem-Solvers. As an action-oriented self-starter, you're eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.


• Personable. You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.


• Credible. Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource.

About Advanced Clinical

Advanced Clinical is an award-winning clinical development organization that provides global services including CRO, Functional Support, Quality & Validation, Patient Recruitment and Retention, and Strategic Talent Acquisition solutions for pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations. Our mission is to deliver a truly better clinical experience for our clients and candidates. To learn more about Advanced Clinical which has been named to Chicago Tribune's Top Workplaces, Chicago's Best and Brightest Companies, and Best of Staffing Talent & Client, visit http://www.advancedclinical.com.

Regarding your application

Please know that every completed application is carefully reviewed by the Advanced Clinical recruitment team. We understand the time commitment that is needed to prepare an application, so we respect your effort by thoughtfully reviewing and responding to each application. In return, we ask for your patience as careful review takes time, and we may not be able to respond to every application immediately.


It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender, gender identity/expression, sexual orientation/sexual preference, pregnancy/maternity, genetic information, marital status, physical/mental disability, medical condition, military/veteran status, or any other basis protected by applicable federal, state, or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.


Apply Now