ACH Representative at Redstone Federal Credit Union in Huntsville, Alabama

Job Description:

Job Description Summary

Performs a variety of specialized clerical, administrative or operational support duties pertaining to ACH, including but not limited to; assisting the Wire Team as back-ups; posting all electronic deposits, debits and paper payrolls accurately while ensuring deadlines and member’s expectations are met. Job could include extended hours.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Loads incoming ACH files and corrects errors to ensure all items are properly prepared for posting.

• Runs the ACH credit and debit process to electronically post to member’s accounts, retrieves and processes rejected items and posts pending items.

• Generates a variety of reports; updates spreadsheets with daily times and totals.

• Retrieves paper payroll listings and inputs data to process distributions; downloads and processes debit and credit files from businesses.

• Retrieves and processes Business Online Banking files.

• Creates ACH file for Dealer Incentives.

• Enters, processes and maintains requests for pre-authorizations, member distributions, stop payments, reclamations, affidavits, research requests and ACH return items.

• Retrieves and processes wires for consumer and business members, which include domestic and international wires and ensuring compliance across all systems used.

• Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

High School or GED

Experience Requirement

2 Years Financial industry experience - Required

1 Year- Automated operations experience - Required

ACH experience - Preferred

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.

•  Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.

•  Resolve problems utilizing knowledge and experience.

•  Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

•  Use correct English including spelling, grammar and punctuation.

•  Operate computers and use business software and other standard office equipment.

•  Understand and follow written and oral instructions.

•  Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intermittent standing, sitting, walking, bending and climbing.

Using hands repetitively to handle, feel or operate computers and other standard office equipment.

Reaching with hands and arms.

Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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