Customer Service Representative at PPG Industries in Cranberry Township, Pennsylvania

Job Description:

PPG Architectural Coatings has an opening for a Customer Service Representative. In this role, you will be a part of one of our various teams which service shipments out of multiple distribution centers and plants throughout the U.S. This role receives product orders by telephone, fax, email and electronic data interchange (EDI) from all U.S. customers, field sales associates and service associates and are entered into the order entry system for timely shipment from plants and distribution centers. Order volume exceeds 200,000 orders per year for PPG brands.

Key Responsibilities:

• Learning how to help, advise, and represent PPG's customers by processing their orders in a courteous and efficient manner. Furthermore, role will have the opportunity to learn to increase incremental sales whenever possible by suggesting larger and more efficient distribution quantities to customers where applicable.
• Respond to questions from all customers, internal and external, about products, services, distribution system or where to buy architectural coatings products.
• Handle the resolution of customer requests promptly and courteously.
• Become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures.
• Respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
• Build upon their solid understanding of the architectural coatings policies and procedures, products, sales force strategies, distribution network, manufacturing processes and financial controls to better understand the business unit objectives and thereby improve their ability to service the customer.

Qualifications:

• HS Diploma required. Bachelor's Degree is highly preferred.
• Personal computing literacy required.
• Up to 3 years proven experience in a Customer Service function is preferred.
• Excellent verbal communication and interpersonal skills are crucial in helping interact with different levels of the business as well as with external customers.
• Fluent speaking skills in French.
• Preferred Computer Skills: Systems - SAP, E Dealer, Esker, Clientlink CRM

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: ( Click here to learn more about the PPG Way )

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

To read more about Equal Employment Opportunity please see attached links:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf