Body Shop Clerk at ADESA Indianapolis LLC in Plainfield, Indiana

Job Description:

Reporting to the Body Shop Manager or designated manager, the Body Shop Clerk  will perform clerical duties as assigned in accordance with corporate guidelines. Provide accurate, friendly quality service to customers when processing customer transactions. Perform all duties assigned. Must know, practice and ensure that company policies and procedures and state or federal laws are followed always.

Responsibilities and Duties tasks including, but not limited to the following:

1. Provide prompt and courteous service:

·      Demonstrate friendliness and greet every person with whom they come in contact.

·      Maintain a professional appearance and a neat work environment consistent with the Company’s Policies and Procedures.

2. Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.

3. Must be familiar with fleet and factory account contracts; know authorized amounts for customer service transactions as described in the account contract.

4. Post transactions to vehicle account in V-Trace

5. Post the shop technician incentive pay for work performed and completed by flags submitted daily.

6. Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.

7. Perform customer service transactions as described in the account contract. Work with other departments to ensure service transactions are authorized.

8. Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.

9. Practice and promote teamwork always. Set a good personal example of attitude and performance.

Qualifications (Education and Experience):

·      High School Diploma or GED preferred.

·      1 to 2 years of experience in the field or a related area.

·      Auction knowledge and experience preferred

·      Computer skills required to process customer billing

·      Effective interpersonal communications skills

·      Must have the ability to interact positively with others

Major Activities:

·      Set work tickets in vehicles

·      Creating & providing estimates to customers

·      Enter repairs in V-Trace

·      Post charges to vehicle account

·      Verify the correct repair charges are submitted

·      Call in part orders and post charges to vehicle account

·      Respond to customer inquiries pertaining to vehicles

Physical Requirements:

The physical activity requirements of the position are Light to Medium Physical Work.

Constant – Sitting, watching, touching, listening

Frequent – Standing, walking, talking, reaching, feeling, grasping, pushing, pulling, kneeling, stooping, crouching, lifting

Potential – running, jumping, yelling or other rapid forceful movement in emergency situations

Physical Working Condition:

This position is subject to inside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.