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Supervisor, Customer Support at Material Handling Systems in Louisville, Kentucky

Posted in Other 30+ days ago.





Job Description:

Founded in 1999, MHS is a full-service provider of innovative material handling systems that solve the challenges of distribution and fulfillment operations. We build, engineer and maintain systems for some of the biggest companies in the world, including UPS, FedEx, Walmart, Amazon and others. MHS is already one of the 10 largest material handling system suppliers worldwide, and we only expect to continue growing. We're looking for top talent to be part of the journey.

ESSENTIAL FUNCTIONS:
  • Customer Support
    • Work jointly with Customer Support Manger to intake and deliver daily orders
    • Drive upsell opportunities with every customer engagement
    • Create call tracking plan to ensure highest level of customer service
  • Pricing
  • Perform annual price increase analysis
  • Manage low margin lines
  • Establish and maintain margin reporting
  • Net Promotor Score
  • Establish net promotor score program achieving blended rating of 9 or higher
  • Publish monthly report to LPS Management
  • Warranty & Returns
    • Refine warranty & returns process
    • Provide monthly failure trend reporting

QUALIFICATIONS:
  • Four-year degree in business or operations
  • Five years of experience in a parts customer support role
  • Experience with ERP and WMS software (Infor experience a plus)
  • Experience with Microsoft Windows, Word, Excel, PowerPoint and Outlook
  • Strong coaching and leadership skills, having experience of several direct reports

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