Founded in 1999, MHS is a full-service provider of innovative material handling systems that solve the challenges of distribution and fulfillment operations. We build, engineer and maintain systems for some of the biggest companies in the world, including UPS, FedEx, Walmart, Amazon and others. MHS is already one of the 10 largest material handling system suppliers worldwide, and we only expect to continue growing. We're looking for top talent to be part of the journey.
ESSENTIAL FUNCTIONS:
Customer Support
Work jointly with Customer Support Manger to intake and deliver daily orders
Drive upsell opportunities with every customer engagement
Create call tracking plan to ensure highest level of customer service
Pricing
Perform annual price increase analysis
Manage low margin lines
Establish and maintain margin reporting
Net Promotor Score
Establish net promotor score program achieving blended rating of 9 or higher
Publish monthly report to LPS Management
Warranty & Returns
Refine warranty & returns process
Provide monthly failure trend reporting
QUALIFICATIONS:
Four-year degree in business or operations
Five years of experience in a parts customer support role
Experience with ERP and WMS software (Infor experience a plus)
Experience with Microsoft Windows, Word, Excel, PowerPoint and Outlook
Strong coaching and leadership skills, having experience of several direct reports