MARKET MANAGER I at NSG Glass North America, Inc. in Livonia, Michigan

Job Description:

The Market Manager is responsible for driving sales growth and profitability within their designated area by directly managing a team of Service Center Managers within a Customer focused environment. Working through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the Market Manager is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction, and driving profitable growth and expansion in the region. To accomplish this, they:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP.


• Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for AGRNA with a specific focus on ‘brick and mortar’ Customers


• Meet or exceed regional sales targets and margin targets as well as manage costs to optimize efficiency.


• Focus on the retention and development of Customers and Employees in the region.


• Maintain staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.


• Monitor staff performance oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.


• Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager.


• Manage their respective teams to ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives.


• Participate in monthly performance reviews and be prepared to provide variance analysis for their respective market as well as gap closure responses relating to operational and financial measures.


• Review operational performance data (e.g., safety, quality, call answering, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity.


• Meet annual operational and financial goals and objectives for the region.


• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles


• Other duties as assigned by the Regional General Manager.

 QUALIFICATIONS:

Knowledge and Skills:

• Exceptional sales skills with proven customer sales success, including the ability to cold call.


• Strong leadership, interpersonal, verbal and written communication skills


• Ability to gather and analyze information to identify opportunities, offer alternatives, and solve problems.


• High energy, self-starting individual with ability to balance multiple priorities simultaneously.


• Ability to utilize multiple management reports and electronic tools.


• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer)


• Familiarity with computer-based inventory control systems

Education and Experience:

• BS/BA degree in related discipline and 5+ years outside business to business sales and operations experience required. Without college degree, 7+ years outside sales and operations experience required or significant experience (5+ years) of Aftermarket Glass Replacement industry along with demonstrated leadership abilities.

Other Requirements:

• This position could require travel up to 30% of the time based on business need including overnight travel.


• Must have valid driver’s license.


• Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements

 Qualifications Desired:

• Previous PNA or glass industry experience


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