Lead Repair Tech (Depot, 1st) at Epson America Inc in Plainfield, Indiana

Job Description:

Department: Depot

Shift: 1st

Schedule: Monday - Friday; 5:45 am - 2:15 pm

Must be able to work overtime when needed.

About Epson

Epson is a global technology leader dedicated to connecting people, things, and information with its original, efficient, compact, and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems, and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, and robotics.

Pay

• Compensation commensurate with experience

Employee Benefits

We offer an outstanding benefits package, including:

• Comprehensive medical, dental, vision, and perscription drug coverage effective Day 1!


• Generous paid time off, including sick time, vacation, and holidays


• Income protection plans including life insurance, short-term disability, and long-term disability programs paid by Epson


• Annual bonus program for all employees


• Financial security plans including a 401K with company match after 1 year


• Educational reimursement, employee assistance program (EAP), adoption assistance, employee discounts, and much more!

Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
* Assists the Technical Supervisor in planning and communicating work assignments
* Performs repairs on all product categories independently following written work instructions
* Provides technical guidance to lower level technicians and other departments
* Assists Technicians in meeting performance and safety goals
* Assists with product evaluations
* Provides direction to other Repair Depot staff in support of the repair operations
* Communicates issues to the technical management team
* Inspects a unit's condition to determine repairable or non-repairable damage
* Follows written procedures to determine unit performance
* Performs complex repair on units and firmware upgrades
* Performs final testing to confirm repair results
* Accesses and use diagnostic programs
* Performs assigned work while maintaining efficiency and quality standards
* Performs electronic and/or mechanical adjustments using specialized test equipment
* Performs training for other employees
* Creates and validates test and repair procedures
* Reviews and approve parts replacement and unit status
* Performs data entry tasks using available reporting systems
* Tracks and reports production and labor information
* Accurately maintains records

Relationship Management
* Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.

Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.