We are One. That’s the foundation of our company culture at TVH. We’re the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry and we’re growing our team!
We’re seeking a polite, enthusiastic, customer service, and sales person with subject matter expertise in aftermarket parts to join our IPA Sales team at our Olathe, KS facility. As an IPA Inside Sales Representative, you’ll be responsible for expanding our business and increasing sales with existing accounts with the objective to meet monthly sales commission quota and maintain customer satisfaction.
Essential Functions & Responsibilities
Grow and maintain customers including taking inbound and making outbound calls to a variety of existing and potential customers, while meeting the minimum outbound talk time required daily
Leverage knowledge of IPA sales processes and material handling and industrial parts to identify customer needs, and present all appropriate products and services
Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives
Develop low value, new and/or inactive customers
Navigate in and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items, and record quotes
Identify and resolve basic or moderately complex customer complaints or questions, investigate problems, develop solutions and prepare return authorizations
Profile
Communicate with customers to gather claims information and notify customers of all backordered items and provide delivery dates
Assist Regional Sales Managers by providing quotations, sharing information regarding new customers and leads and making requests for customer visits
Leverage established TVH parts, sales and customer relations processes, concepts, and systems to provide effective and timely customer service
Complete (and may lead) well defined small basic or moderately complex tasks and/or projects
Gather and use competitive market information to create sales opportunities and customer relationships
Create brand awareness and promote tools and services to support our value proposition
Continuously develop and maintain knowledge of sales processes and procedures, industry, competition, products and services
Attend IPA sales staff meetings and product training as required
Work collaboratively with customers, management and team members to manage and achieve departmental and balanced scorecard objectives, task prioritization and effective use of resources
Work professionally and in a positive and respectful manner with other TVH departments
Apply TVH’s Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed
Education:
Associate’s Degree from an accredited two year college or university or a minimum of two years’ work experience performing substantially similar essential functions
Experience & Skills:
In addition to educational requirement (or equivalent work experience, must possess a minimum of 3 years’ work experience in an Inside Sales or other applicable customer service/inside sales role with proven experience in handling inbound and making outbound calls
Proven track record in meeting sales objectives
Demonstrate proficient understanding safety and industrial parts industry, parts, customers, suppliers and vendors
Offer
Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition
Demonstrate proficient knowledge and ability to handle credit card processing
Demonstrate proficiency using a company business and CRM (customer relationship management) system
Demonstrate proficiency using Google Mail, Sheets, Docs, and Calendar
Demonstrate intermediate proficiency using Microsoft Word and Excel
Demonstrate understanding of TVH sales processes and practices
Demonstrate proficiency responding to and researching customer questions of moderate complexity
Demonstrate effective verbal, written, and interpersonal communication skills
Demonstrate ability to share knowledge with other team members
Demonstrate effective organizational, time management, and follow up skills
Must be team oriented and possess a positive attitude, with a demonstrated ability to collaborate effectively with others
Demonstrate professionalism, discretion, and confidentiality
Demonstrate a desire and commitment to promote and share the TVH mission, vision, values, and culture
TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite gym for you, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program. That’s just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here. Don’t wait a minute longer. Apply today to join the TVH team.