Inside Sales Supervisor at Johnson Controls, Inc in aurora, Colorado

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

The Inside Sales Manager’s goal is to drive profitable growth with a focus on service revenue by leading their team of Inside Sales Representatives to add value to our customers and upsell products and services.

The Inside Sales Manager will report directly into the fire domain of Johnson Controls through the Senior Manager of Inside Sales. This leadership position will work with the larger team to generate revenue through programs/promotional campaigns. Your team will be responsible to achieve established goals, and your success will be tied your team’s performance.

How you will do it

• As an Inside Sales Manager, you are responsible for holding your team accountable to sales activities and KPIs of your team. You empower and coach your team on prioritization, customer engagement, and skill development. You serve as an escalation point for support, help remove roadblocks, and can step in to role model selling behaviors when needed. You will manage multiple priorities simultaneously because of your excellent planning, organization and time management skills. You are customer focused, and understand that internal and external collaboration drives success and best practice. 


• Drive the selling of services and digital offerings to JCI customers and prospects


• Communicate business vision and priorities to the team


• Develop team-level forecast, partnering with team members to drive their activity and results


• Lead team stand-ups to present KPI progress and share best practices


• Join team member’s side-by-side to shadow customer calls and deliver feedback


• Coach team members on long term skill and career development


• Upskill the team by leading relevant trainings and supporting team member participation in ongoing education opportunities relevant to their role


• Serve as a thought leader for Inside Sales best practices, tools, and processes/procedures


• Provide input on each team member’s progress for the purpose of performance evaluations


• Nurture cooperative relationships with our local and national sales teams, reporting to leadership


• Drive performance culture and motivate the team through recognition/gamification/contests

What we look for

Required

• Minimum of 6 years of work experience and at least 3 years managing a team (customer service/inside sales management preferred)

Preferred

• Four year college degree preferred


• Proven experience of managing sales portfolio of at least $5M annually


• Demonstrated ability and desire to coach, mentor, and motivate team members to achieve goals


• Solid understanding of inside sales concepts, practices, and procedures


• Demonstrated problem solving and negotiation skills


• Familiarity with MSOffice suite including Excel


• Entrepreneurial attitude, leadership ability and ability to be a team player at all levels


• Ability to understand a supply chain for various industries and its component companies


• Ability to understand and contribute to the development of a business plan, including sales and marketing strategies


• Excellent oral and written communication skills


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Platform Training

• Salesforce


• Excel


• PowerBi

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.