Partner Success Architect at DocuSign in Seattle, Washington

Job Description:

Partner Success Architect
Customer Success | San Francisco, CA; Chicago, IL; Seattle, WA; and Remote US

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.

The team

Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts - in professional services, customer success management, learning and enablement, and customer support - you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position

The Partner Success Architect plays an increasingly critical role in helping DocuSign's top SI Partners elevate their technical competency and mature their practice around the DocuSign Agreement Cloud. The Partner Success Architect must develop core competencies in the DocuSign Agreement Cloud and work closely with our Professional Services, Product and Support teams to extend that knowledge. The Partner Success Architect works directly with our SI Partners through workshops and webinars, as well as creating best practices content that can be shared more broadly to our SI Partner ecosystem.

The Partner Success Architect is also responsible for helping shape our SI Partners own enablement paths, both directly and through our DocuSign University, to ensure the Partner consultants are prepared for both the required accreditations and the challenging DocuSign Agreement Cloud projects.

This role requires excellent interpersonal skills, with the ability to communicate to a wide range of stakeholders (internally and externally) both orally and in writing. In addition, the Partner Success Architect must be able to drive conversations and decisions across many of our internal organizations such as Professional Services, Support, Product Management, Sales and Business Development.

This position is remote and reports to the Director, Partner Success.

Responsibilities
* Identify and accelerate development of Architect candidates at Partner Practices
* Work with Partners to evolve and elevate their consultant enablement paths
* Broaden and Deepen our SI Partners' understanding of the DocuSign Agreement Cloud and what challenges the various solutions address
* Work with Partners to support the build DocuSign Agreement Cloud Practices across all partner roles
* In conjunction with Professional Services, develop and communicate DocuSign Agreement Cloud best practices in written, webinar and workshop formats
* Develop and maintain technical proficiency on the DocuSign Agreement Cloud products
* Work across DocuSign organizations to ensure the Partners and our mutual Customers are receiving the visibility and support they require

Basic Qualifications
* Bachelor's degree in Business, Com Sci, Engineering or equivalent in work experience
* 12+ years of experience in sales engineering, consulting, IT architecture, or equivalent supporting enterprise partners or accounts

Preferred Qualifications
* Experience working with/for SAAS system integrator or technology consulting companies and understand the business dynamics
* Experience with digital transformation (technology, operations, finance, and organization)
* Experience implementing workflow/BPM software
* Experience with DocuSign Agreement Cloud Products (eSignature, DocuSign CLM, Insight)
* Experience developing Salesforce solutions
* Experience in developing and driving enablement programs
* Experience in a variety of programming languages, including C#, Java, HTML, CSS, javascript, jQuery, SQL and Web services (REST/SOAP) development and integration
* Excellent communication and presentation skills that will promote trust and clarity; record of developing relationships at engineering, commercial, and executive levels
* Adept at leading change and achieving meaningful outcomes at the executive level; evangelizing skills to both technical and business executives
* Ability to interpret business problems and technical issues and effectively explain how DocuSign Agreement Cloud solutions align with those requirements
* Ability to work in fast-paced, constantly evolving environment
* Willingness to travel to customer or DocuSign sites

About Us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.
DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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