Freelance Desktop Administrator - Level 1 Helpdesk at Sesame Workshop in New York, New York

Job Description:

Sesame Workshop is looking for a Helpdesk / Desktop Admin - Level 1. We're looking for someone with an enthusiastic personality, articulate communication skills and a detail-oriented mentality, to play a key role within our Information Services - Client Services team. An ideal Desktop Administrator at Sesame Workshop will be excited about working in a multi-tasking environment. This role is key to the success of the IT department because it is the first line of contact for end-users. This position is driven by the technician's ability to provide a high level of customer support in the most professional manner.

Please note:This is a temporary role for 3 months with a possible longer extension.

Responsibilities:

• Perform customer service functions by answering employee email and phone requests


• Provide first level phone support and desktop support for both PC & MAC users


• Responsible for logging all calls in Spiceworks ticketing system and escalating calls if necessary


• Assist in the imaging new desktops and laptops for distribution


• Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars


• Provide meeting assistance for onsite meetings with external vendors and/or internal users


• Support remote users; understanding of VPN; remote access technology


• Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IS Department


• Responsible for setup and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution


• Create/Manage/Administer accounts on our internal FTP Site, Product Submissions, Central Desktop, Signiant, Zoom, Teams, Adobe Creative Cloud, etc. (Organizational Productivity Tools)


• Other related tasks as assigned by Client Services

Qualifications:

• 2-3 years of combined relevant education & technical experience


• Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge


• Strong working knowledge of Windows 10 and MAC OS X


• Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi's, WiFi, Mobile Devices, VOIP phones, etc.)


• Knowledge of Active Directory and Microsoft Exchange administration

Other:

• Bachelor's Degree or equivalent experience


• Enjoy speaking to new, seasoned, and senior-level employees while helping them navigate technology


• Detail-oriented, know how to manage your time appropriatelyand consider yourself a quick learner


• Excellent verbal, communication, and organizational skills

Equal Opportunity Employer/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity