Knowledge Management Specialist, Washington DC at Cherokee Nation Businesses, LLC in Washington, Washington DC

Job Description:

Knowledge Management Specialist, Washington, DC ID #6070

Join the team who values your skills and expertise. Cherokee Nation System Solutions (CNSS) helps federal agencies improve productivity and find innovative solutions. Taking a personalized approach, CNSS offers a complete line of innovative services and consulting to government agencies, including call center, application modernization, data utilization, advanced analytics and IT infrastructure. Your valuable skills can help us give customers the support they deserve and the quality they expect from our team - a team of experts, like you.

Cherokee Nation System Solutions is part of Cherokee Federal - a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. For more information, visit cherokee-federal.com .

SUMMARY

The Knowledge Management Specialist will provide knowledge management support to facilitate, measure, access, and communicate the direction and results of GP's activities, as well as provide general office support for a variety of administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advise staff on methods and tools for improving their workflow, productivity, and transparency. Design and assist with document management, collaboration and workflow projects.
• Insure materials and documents are housed in a central location (online collaboration space) where they can be accessed by the full range of appropriate audiences. This may involve uploading documents, creating content, soliciting contributions, or otherwise modifying site content.
• Provide feedback to GP on needed knowledge management tools and functionalities.
• Establish governance and guidelines for the use of knowledge management platforms and associated applications, including CRM, SharePoint, and Teams.
• Administer SharePoint and Teams platforms and associated applications.
• Administer CRM platform for GP, liaise with GPA, maintain standard operating procedures for the application, and track usage of the application.
• Disseminate and track analytics for marketing campaigns through CRM.
• Administer the PPP Reporting Module in FACTSInfo for GP, liaise with USAID and the Office of Foreign Assistance on the partnership reporting, and conduct annual public-private partnership data call.
• Administer the PPP Reporting Module in FACTSInfo for GP, liaise with USAID and the Office of Foreign Assistance on the partnership reporting, and conduct annual public-private partnership data call.
• Conducts research and synthesizes data from various internal and external sources to develop, produce, and maintain a range of market intelligence products, including profile documents on potential private sector partners and landscape analyses of private sector engagement for specific policy priorities.
• Conduct training for GP staff on knowledge management applications, including CRM and the PPP Reporting Module.
• Carry out special projects and other duties as required.

This position does not have management authority or supervisory capacity

EDUCATION AND EXPERIENCE

• Experience in an office environment, preferably within the U.S. government.
• Experience using qualitative and quantitative techniques for analyzing and measuring the effectiveness of programs.
• Experience with developing and managing standard operating procedures for data management.
• Experience with SharePoint, SharePoint Designer, Power Automate, Teams, and/or with equivalent applications.
• Experience with Salesforce or similar customer relationship software (CRM) applications.
• A Bachelor's degree plus at least one year of related work experience OR a Master's degree is required.

• Strong written and oral communication skills.
• Strong interpersonal skills; must be able to work well with senior officials, staff, and interns.
• Strong organizations skills, a customer service orientation and excellent execution and follow through skills.
• A Secret clearance which can be verified in JPAS or DIS is required.
• Ability to successfully pass a drug screen and background investigation is required

This position is primarily performedin a controlled office environment

ABOUT THE TEAM

Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios.

Since 2012, our team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories.

Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team!

COMPLIANCE

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com . This inbox is not for resumes or follow up on job applications. #CNMS