Client Success Director at Experian in Washington, Washington DC

Job Description:

"As the consumer's bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams." - Craig Boundy, CEO Experian North America

Experian's a leading Analytics Enterprise

We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we're not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We're avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What's your next professional and personal goal? Let Experian help bring this to life

We are searching for a Client Service Director to join our Public Sector Team.

What we're looking for

• Act as central Project Management for the onboarding of complex Public Sector client implementations to include hosting stake holder meetings, setting milestone expectations and ensuring deliverables are met.
• Act as Project Manager in an ad hoc capacity for contracted key personnel opportunities with the Government.
• Own and manage base account revenues (as assigned) by forging strong client relationships and limiting revenue loss/account risk.
• Act as the primary interface between Experian and client; work to ensure that clients are gaining value from the use of our solutions.
• Own engagement between sales, delivery, clients, and support teams to ensure client needs across multiple teams are coordinated and deployed to meet and exceed client expectations.
• Demonstrate and raise awareness to existing client base of product enhancements and new product offerings in efforts to develop net new sales opportunities and revenue growth. Work hand in hand with the Account Executives to grow base clientele and revenues.
• Activities should include scheduling regular client meetings (i.e., QBRs), monitoring of contractual agreements for compliance, monthly billing oversight, regular communications with sales and delivery, assessing and communicating gaps/risks and mitigation strategies, and helping to evolve the account management team.

What you'll be doing

The Client Success team works to maintain ongoing client revenue by having accountability for the DA, BIS, CIS and client relationships, ensures our clients gain beneficial use of Experian solutions and works to develop new opportunities to sell additional products into our base revenue accounts.

More about you

• Be comfortable creating strong relationships with client executives and client teams that use Experian solutions.
• Demonstrate a knowledge of Experian products and client requirements to act as a valued, consultative partner with the client.
• Proactively lead and drive client discussions with internal teams (Delivery, Development and Product Management teams as appropriate to ensure that client expectations are met and exceeded.
• Maintain and grow current revenue streams through renewals, enhancements, new offering awareness and cross-sell activities.
• Positively represent the company in a professional manner always.
• High degree of familiarity with Experian cross BU product offerings (DA, CIS and BIS) and working knowledge of onboarding, membership, implementation to include internal routing know-how.
• Knowledge and experiences working within the Public Sector market preferred.
• Minimum of 5 years of successful account management, project management, sales operations, and/or applicable sales associate experience.
• Ability to work in fast-paced, deadline-oriented, growing group with high expectations.
• Ability to provide direction, guidance and work collectively with team members.
• Self- starter with ability to think strategically and respond tactically
• Passion for driving financial results and ensuring client satisfaction
• Ability to establish consultative business relationships with various levels of Public Sector agencies
• Excellent written and verbal communication skills
• Outstanding collaboration and organizational skills
• Strong work standards, impeccable integrity and ethics
• Willingness to travel (roughly 10%)
• Location - remote - EST/CST preferred.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

We're an award-winning organization due to our strong people focus

Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture