The Bookstore Sales Coordinator is responsible for cashiering and outstanding customer service support for the Bookstore. This position will provide sales assistance to the operation of a full-service higher education Bookstore, uniquely focused on chiropractic. Front end responsibilities including cash handling, inventory control, merchandising and opening/closing procedures.
Responsible to the assigned administrator and has a support responsibility to all other departments and college personnel, as necessary.
SPECIFIC DUTIES AND RESPONSIBILITIES
Greet all Bookstore customers enthusiastically in person and by phone; assist with purchases and all Bookstore services.
Communicate with personnel and customers to exchange information and resolve issues or concerns.
Operate a computerized cash register to perform cashiering duties, count money, verify checks, process credit cards, make correct change, issue receipts, and file accordingly.
Perform open and closing the store activities, including balancing the cash drawers and end of day and software procedures.
Assist in general maintenance of store and stockroom areas, which may include organizing and rearranging floor and back stock needed to ensure merchandise is properly presented and ready for floor refilling.
Prepare merchandise for sale, affix price and barcode labels to product, and other related duties such as cleaning, organizing displays, faceout merchandise to maintain an appealing sales floor.
Monitor inventory levels of various Bookstore products; stock shelves and displays with current products as needed.
Assist in ordering, receiving and maintaining inventory of Bookstore products as assigned.
Order cash/change as needed to maintain and run an efficient cash register.
Compile paperwork and enter pertinent information into POS (Point of Sale) system regarding new products, sales, returns and rentals.
Assist in all areas of Bookstore department responsibilities, including but not limited to, ordering, requisitions, and entry of information into the POS system.
Participate in loss prevention activities to include training work studies on the POS, ensure all Bookstore sales, promotions, returns are properly processed as per guidelines.
Participate in departmental efforts to create marketing ideas to promote product and services.
Perform miscellaneous clerical duties; rental collections, student payment plan collections, work orders as needed.
Assist in end of year inventory control procedures.
Perform all responsibilities in a manner that fully complies with Palmer’s Equal Employment Opportunity/Affirmative Action policy.
Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent people skills with an enthusiasm for frontline work.
Knowledge of basic POS skills.
Ability to perform assigned duties with time pressures and frequent interruptions.
Ability to utilize personal computer, various software packages, general office equipment and other necessary equipment.
Ability to maintain mental concentration for extended periods of time.
Ability to analyze and resolve routine problems.
Ability to communicate effectively.
Ability to work various hours as job requires, rotating Saturdays, store open and closing shifts, special college, and promotional events.
Ability to monitor store security and notify manager and/or campus security of suspected incidents of retail theft or fraud.
EDUCATION AND EXPERIENCE
Requires high school diploma or equivalent; associates degree preferred; three year’s retail experience; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Perform sedentary to light work in a ventilated, lighted, and temperature-controlled office setting.
Frequent need to stand, stoop, walk, sit, lift, and carry objects in excess of 25 pounds, and perform other similar actions during the workday.