HCM Support Specialist at BerganKDV, LTD in CEDAR RAPIDS, Iowa

Job Description:

Do you consider yourself cool under pressure?

We have an opening for a Support Specialist to join our Payroll/HCM team.

It is an exciting time to join BerganKDV!

We were recently named in IPA's Top 100, and Fastest Growing Firms in 2020, with 8 locations and over 450 professionals in the Midwest. This is an opportunity to join a high-performing practice where you will use your expertise in payroll to provide services to clients throughout the market.

You will have contact with outstanding clients in a variety of industries including manufacturing, construction, real estate, distribution, agriculture, professional services and finance. We seek an individual with extensive experience and relationship skills to work with mid-market companies and their owners.

BerganKDV Differentiators:

Growth Potential
Close-knit collaborative team
Mentor Program
Employee Referral Rewards
Comprehensive Benefits Package
Customized Career Path
Open Door Leadership Style
Entrepreneurial Operating System - EOS / Traction

SUMMARY OF RESPONSIBILITIES

The Payroll Support Specialist position helps to ensure that the needs of customers are being satisfied. This position provides excellent customer service by resolving client issues via phone or email, within the current SLA timelines. Schedules projects that come through support calls or emails and works to ensure project deadlines are met. This position will assist with training and mentoring of new and existing team members on processes and procedures and will assist in creating and documenting processes. The Payroll Support Specialist may need to assist in the processing of payrolls.

Essential Duties:

Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Develops and maintains relationships with clients
Assists in Training and mentoring team members
Assists in the training of clients in the usage of software
Works with internal and external individuals to answer questions, resolve issues, and share information
Recommends/implements changes to improve efficiency
Stays informed and in compliance with federal, state, and local legal requirements and regulations
Stays up to date on software changes/enhancements to optimize software utilization
Ensures that ACH files are processed timely, set up, and maintained
Backup responsibilities for transmission of Secure Pay wires and ACH files
Creates or maintains custom script changes within the system