Director of Housekeeping Resorts and Hospitality at Hospital Housekeeping Systems LLC in Dripping Springs, Texas

Job Description:

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

• Performs, oversees & sets standards for all Housekeeping functions.


• Oversees staff & management scheduling for Housekeeping Department


• Maintains, improves staff morale and engagement


• Enforces HHS uniform guidelines, policy and procedures


• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals


• Maintains Resort Facilities and guest units to the highest standards of cleanliness


• Assures all units are inspected for cleanliness prior to releasing for occupancy


• Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned


• Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines


• Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in


• Establishes and maintains excellent vendor relationships


• Prepare annual budget in concert with the VP of Operations and President


• Implement and monitor budget within financial parameters and guidelines set forth in approved budget


• Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines


• Receive and respond to guest housekeeping complaints in person and in writing as needed


• Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations


• Attend weekly Operation Managers Meetings


• Act as the Housekeeping Emergency Response Team coordinator


• Facilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.


• Oversees pertinent flow of information between all departments as needed


• Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members


• Interviews and helps facilitate hiring of new employees when needed


• Document, discipline and assist in the termination of employees when needed


• Utilize excel, Microsoft word and google programs to more efficiently utilize time


• Insures welcome and certification programs are in place for new team members


• Flexible schedule availability required, to include working weekends and holidays


• Process and edit Housekeeping staff payroll as needed


• Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department


• Understands and enforces all Safety & Security policies


• Stay abreast of State and Federal legislation related to the resort and vacation ownership business


• Ensure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operations


• Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations


• Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division


• Other duties as assigned

This is for a Director of Housekeeping in Daytona Beach, FL. Limited relocation package available. The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

• Performs, oversees & sets standards for all Housekeeping functions.


• Oversees staff & management scheduling for Housekeeping Department


• Maintains, improves staff morale and engagement


• Enforces HHS uniform guidelines, policy and procedures


• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals


• Maintains Resort Facilities and guest units to the highest standards of cleanliness


• Assures all units are inspected for cleanliness prior to releasing for occupancy


• Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned


• Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines


• Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in


• Establishes and maintains excellent vendor relationships


• Prepare annual budget in concert with the VP of Operations and President


• Implement and monitor budget within financial parameters and guidelines set forth in approved budget


• Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines


• Receive and respond to guest housekeeping complaints in person and in writing as needed


• Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations


• Attend weekly Operation Managers Meetings


• Act as the Housekeeping Emergency Response Team coordinator


• Facilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.


• Oversees pertinent flow of information between all departments as needed


• Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members


• Interviews and helps facilitate hiring of new employees when needed


• Document, discipline and assist in the termination of employees when needed


• Utilize excel, Microsoft word and google programs to more efficiently utilize time


• Insures welcome and certification programs are in place for new team members


• Flexible schedule availability required, to include working weekends and holidays


• Process and edit Housekeeping staff payroll as needed


• Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department


• Understands and enforces all Safety & Security policies


• Stay abreast of State and Federal legislation related to the resort and vacation ownership business


• Ensure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operations


• Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations


• Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division


• Other duties as assigned

Thank you for your interest in HHS. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.

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