Sr Director Global Field Application Engineering at Faro Technologies in lake mary, Florida

Job Description:

Searching for a role where you drive some of the future's most promising innovations? FARO is an international company where ideas count more than hierarchy. We develop and market computer-aided 3D measurement and imaging devices and software. At FARO, smart, skilled people work together in an open atmosphere.... And challenging work never gets boring.

Become a part of this great team and start moving forward.

The Senior Director of Global Field Applications Engineering (Sr. Dir. GFAE) leads a team of industry aligned Field Applications Engineers (FAEs) in collaboration with FARO Sales at focus accounts to deliver on revenue targets within the 3D measurement, imaging, and realization marketplace. The Sr. Dir. GFAE accomplishes this through continuous development of their teams, facilitating and participating in collaboration between key stakeholders, building relationships directly with customers, and driving continuous improvement initiatives. This role also creates an environment on their team that inspires mastery of technical skill, driving business impact through ensuring customer success, and being the voice of the Field in driving solutions through internal collaboration.

We have:

• An open mind for new ideas and methodologies


• Leading edge technology


• A dynamic team of engineering, sales and marketing professionals to work with

You have:

• Undergraduate or Graduate degree in Engineering


• Minimum 10 years of experience in Field Applications Engineering management in a relevant high-tech industry


• Expertise in building relationships and credibility with customers and employees


• Highly proficient with MS Office, Salesforce (CRM)


• English language competency and strong oral and written communication skills


• Extensive International experience required (EMEA, APAC, Japan)


• Domestic & International travel (> 50% estimated)


• US Citizenship Required

How you will make a difference @ FARO:

• Training the Field


• Coordinating Monthly, Quarterly technical webinars


• Owning the Annual Sales/FAE Conference


• Venue selection, agenda, ground transportation logistics, Audio/Visual, team building activities, mobile app support, driving technical content, Gallery of Customer Success


• Employs internal and / or external resources to guarantee a world-class event


• Coaching and developing their teams to increase impact on business and personal growth


• Driving the adoption and disciplined use of the CRM


• Providing direction on CRM enhancements (i.e., funnel yields, velocities, meaningful loss / win reasons, statistical revenue prediction from the funnel, etc.)


• Establishing a cadence for Top 10 opportunity reviews on a global basis


• Collaborate with Human Resources to develop a quantitative focal review process


• Collaborate with Sales Operations to deliver a simple and consistent set of templates used in data reporting (revenue forecast, customer opportunity updates, competitive threats, etc.)


• Drive the adoption of Net Promoter Score (NPS) to quantitatively measure customer success / loyalty


• Continuously growing their network of both FARO and external contacts through relationship building and recruiting


• Interacting directly with Sales Management and Business Unit leadership in developing industry strategies


• Enabling and executing initiatives within the Support and Sales organization towards company strategy


• Staying current on FARO's industry strategies and adjusting FAE strategies and development plans to improve outcomes


• Embodying a customer centric mindset and championing the needs of their customers to a diverse set of stakeholders


• Instituting a "Skills & Expertise" matrix across the global FAE team


• Develop strategies and methods to reduce FAE time spent on post-sales support so as to maximize time on pre-sales activities


• Collaborate with Sales management on assignment of quarterly MBOs

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, stand, talk and communicate, use hands/fingers, feel and reach with arms. This position requires the ability bend or stoop as necessary and frequently lift up to 50 lbs.

Behavior/Relationship Skills:

• Speak and prepare oral and written communication clearly and effectively, fostering open communication, listen to others, and deliver presentations.


• Act with integrity, demonstrate adaptability, and develop self through learning and feedback.


• Convey a sense of urgency, persistence, and commitment.


• Think strategically, analyze issues, use sound judgment, and innovate.

What FARO can offer you:

FARO has excellent benefits for you and your family.We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• A competitive paid time off bank and paid holidays


• Medical, dental, life and AD&D insurance plans


• Pre-tax flex spending accounts for medical and dependent care


• 401K with employer match


• Tuition reimbursement and training opportunities


• Wellness fairs


• Frequent lunch and learns to help educate employees about various issues affecting their lives


• Other employee events

FARO Technologies is a Drug Free Workplace with Pre-Employment Drug Screening. We provide equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We want to talk to YOU! Join the most trusted team in 3D measurement technology www.faro.com/careers.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork,

honesty and openness as a way of life in conducting our business. #LI-ZT1