Customer Service Support Coordinator at Mcnaughton McKay in Columbus, Ohio

Job Description:

General Summary:


Provides administrative and transactional support for the Customer Service/Sales teams.





Key Responsibilities:


1. Provides transactional support to the Customer Service Team, which can include entering orders in the Business System.


2. Coordinates, collaborates, and communicates with the Customer Service Team to support customer needs.


3. Maintains the spreadsheet for Lot Bills, and other non-standard billing cycles.


4. Generates, analyzes and maintains Open Order reports.


5. Follows-up with vendors to check order status and expedite when necessary.


6. Utilizes vendor websites and online tools to identify and source products for customer quotes.


7. Generates Customer Price Books and basic sales reporting when requested.


8. Coordinates Special Pricing Agreements including entry into our vendors’ business systems.


9. Provides continuous improvements to the support tools and processes which supports the quality initiatives set forth by the region. 


10. Follows all safety policies and procedures and completes the provided training.





Knowledge/Skills/Abilities:


1. High School diploma or GED required; 1+ years of administrative experience required.


2. Demonstrated ability in working with formulas, lookup tables, and common tools in Microsoft Excel.


3. Proven critical thinking, problem solving, decision making, & multi-tasking skills.


4. Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.


5. Detail oriented with the ability to spot and correct errors; focus should be on quality before quantity.


6. McNaughton-McKay business system knowledge preferred.


7. Proven interpersonal communication skills, both written and oral.





Reporting Relationships:





Reports To:       Branch Supervisor or Manager, Customer Service Manager


Direct Reports: None








Working Conditions: Normal office environment





  


EEO/AA/M/F/Vet/Disability Employer





The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities and requirements.