All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!
Position Objective
Are you looking to work with the most recent IT infrastructure technology? Do you love interacting direclty with customers? Have you always wanted to work for a Managed Services Provider? We are looking for you too! All Covered, IT Services Division of Konica Minolta, currently has an exciting opportunity for a Systems Engineer for our Los Angeles customer base!
The primary focus of the Systems Engineer position is to ensure that our customers' infrastructure environments are functioning as optimally as possible. This requires superior hands on technical knowledge and support of network, server, desktop, security, cloud and other infrastructure related issues for our managed services customers. Our Systems Engineers are on-site with our customers providing solutions for each unique infrastructure environment. Our goal is to successfully manage our customers' IT so they can focus on running their business.
Essential Job Functions
Diagnose and remedy network, hardware, software, server and peripheral product issues to enhance efficiency, reliability and performance
Install and configure new computers and perform routine computer maintenance as needed
Perform upgrades, implementations, configurations and design as well as other projects at customer sites
Ability to work independently and travel to customer locations
Willing to continuously learn new technologies and attend training courses
Work with other Engineers on the team for mutual knowledge sharing
Produce up-to-date records and guidebooks of clients' networks as they grow
Document customer tickets in system and account for billable time
Competencies (Knowledge, Skills and Abilities)
Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
Advanced knowledge of Microsoft Office applications.
Proven dedication to enabling continuous operations.
Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
Successful at working in a team culture.
Excellent verbal and written communication skills.
Possess valid and clear drivers' license.
Experience, Educational Reqts and Certifications
Must have strong customer interface and relationship building skills
3-5 years of experience in network administration
2-4 years of desktop administration
3-5 years of operating systems experience (Windows, Mac, Unix, and/or Linux)
3-5 years of Exchange/Active Directory
At least one of the following industry certifications is preferred: MCTS/MCP Server 2008 or above, MCTS/MCP Exchange 2007 or above, CompTIA Server+, Cisco Certified Network Administrator (CCNA), VmWare Certified, Apple Certified Technical Coordinator (ACTC)
Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
Advanced knowledge of Microsoft Office applications.
Proven dedication to enabling continuous operations.
Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off- site connectivity and wireless communications tools.
Successful at working individually and as part of a team culture.
Excellent verbal and written communication skills.
Possess valid and clear drivers' license
Konica Minolta Offers:
Competitive salary
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Tuition Reimbursement Program
Ongoing professional development training
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.