IT Support Technician at Flex in Austin, Texas

Job Description:

Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to various industries and end markets. Create the extraordinatry: https://flex.com/careers. 

• 
  Industry: Electrical / Electronic Manufacturing


• 
  Type: Public Company


• 
  NASDAQ: FLEX


• 
  Headquarters: 2 Changi South Lane, Singapore, 486123


• 
  Company Size: 10,001+ employees


• 
  Website: flex.com
  

*CURRENT EMPLOYEES :

Please click here to be redirected to the internal career site.

Job Description

The IT Desktop Support Technician Lvl 3 will be based in Austin, TX and will be responsible for maintaining production as well as users’ computers and software. The ideal technician will be able to apply their advanced knowledge and skills to assist in the operations for Flex as well as its customers.

We are looking for someone who demonstrates:

• Intense collaboration with members of the IT Team, Flex Employees and our customers


• Passionate customer focus and drive to go above and beyond to ensure a good experience all around


• Thoughtful, fast, disciplined execution to complete task in a timely manner


• Tenacious commitment to continuous improvement


• Relentless drive to win

Here is a glimpse of what you’ll do…

• Ensure compliance of computers systems and there SOX requirements per IT and Company policies


• Ensure Systems are updated and maintained (Patches, OS Build Upgrades)


• Provide technical support for end users (Other Employees and customers)


• Timely response to all task or projects assigned


• Use advanced troubleshooting skills to resolve issues


• Ensure that the process and procedures are followed


• Provide feedback to clients and keep them informed


• Manage Ticket and project assignments until there completion


• Provide documentation for work completed as well as guides for new projects or procedures


• Maintain ticket SLAs to ensure they are resolved in a timely manner


• Work with your fellow techs to complete site projects and troubleshoot issues


• Other task expected from the role:
  
  
  • Ability to configure Wi-Fi Connections
  
  
  • Office 365, Office 2019, Box, Okta (SSO)
  
  
  • Deploy Windows/MacOS Desktops & Laptops in a MS Domain
  
  
  • Update Inventory and Asset Logging System
  
  
  • General network connectivity troubleshooting
  
  
  • Reset passwords for user Active Directory Accounts
  
  
  • Manage Computer accounts in Active Directory
  
  
  • Setup and maintain Zoom Conference Rooms
  
  
  • Assist users with Zoom usage (Audio/Video Issues)
  
  
  • Provide User training as needed
  
  
  • Assist users with Workspace One Issues on cellphones
  
  
  • Provides day to day desktop support to user/customer community
  
  
  • Computer and network system maintenance
  
  
  • Installing and troubleshooting Engineering software (AutoCAD, Pervue, etc)
  
  
  • Image computers with MDT
  
  
  
  

Here is some of what you’ll need for this role (required)…

• Strong analytical and troubleshooting skills with attention to detail


• Good interpersonal skills and strong follow thru with end users


• Minimum 2 years of desktop support experience


• Must be proficient with:
  
  
  • Windows 7/8/10
  
  
  • MacOS
  
  
  • Jamf Policy Management
  
  
  • iOS/Android devices
  
  
  • BitLocker Encryption
  
  
  • Server 2016/2019
  
  
  • Active Directory
  
  
  • VLANs, TCPIP Settings
  
  
  • Office 2016/2019, Office 365
  
  
  • VPN software (Global Connect)
  
  
  • IT Ticketing Systems
  
  
  • Printers (HP, Xerox, Zebra)
  
  
  • Mass Image Deploying Solutions (WinPE, SSCM, WDS or MDT)
  
  
  
  

Bonus, but (not required)

• Experience with Hardware and Software procurement (Aquire)


• 2d & 3d barcode scanners


• Familiar with Zoom and Zoom Room setups


• Experience with Shure Mics and Polycom systems


• ServiceNow (Ticketing System)


• Microsoft Deployment Toolkit Server configuration & Image Management

Here are a few examples of what benefits Flex offers…

• Medical, Dental & Vision


• HSA


• Life Insurance


• Matching 401K


• PTO


• Employee discounts at local retailers

SS26

Job Category

Relocation

Is Sponsorship Available?

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

The information we collect:

We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. Your details will be provided to the entity you are applying for a job with. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier. We will process your data in accordance with our Recruitment Privacy Notice.

If you have any queries about the processing of your data, please contact:

Global Data Privacy Officer:

Email Address: dataprotection@flex.com