We are looking for Production Support Engineer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Role: Production Support Engineer
Location: Alpharetta, GA
About the Role:
The positions report into the Release Deployment, Shared Application Services and Programming teams and are responsible for release deployment / upgrades of client flagship core banking solution _ other core and surround products and project responsibilities associated with our project. The positions are responsible for application code, upgrades, hotfixes for our mission-critical hosted banking clients in the US and Canada. You will support the resolution of issues in test and production, service customer requests and be a member of a high-performance team that is responsible for the timely and accurate update of our hosted client environments and monitor to ensure optimal performance and tuning as we seek continuous improvement of the install/upgrade process. In this position you will be supporting the latest technology in a multi-client, multi-facility environment
Essential Job Responsibilities:
Application release / upgrade preparation and execution
Contributions to our ‘project initiatives
Optimized request turnaround for and surround product requests
Coordinate the installation of new data center clients, using multiple Open Solutions application products, into test and production
Establish data center polices and ensure adherence to corporate IT and compliance standards
Review, develop project plans, certify and install new releases and system updates for a growing financial institution client base supporting multiple high availability applications.
Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors and familiarity of the organization to contact the appropriate individual to correct issues.
Maintain ‘best practices” change control procedures to ensure preauthorization and accurate record keeping for all application level changes.
Diagnose and respond to customer support service call requests.
Attend various product meetings to discuss status of new client installations, provide timelines as they pertain to new release installations, and access client requests.
Ability to meet flexible work schedules which are determined by installation of new clients and product releases / upgrades.
Focus on continuous improvement through automation, re-engineering and streamlining to reduce risk/exposure and optimize upgrades/installations
Troubleshoot issues for applications by reviewing application logs, IIS logs, Event logs.
Perform advanced research and testing in order to resolve production related incidents.
Review service and performance compliance to documented standards.
Performs other duties as required.
Basic Qualifications for Consideration:
Experience in installation, upgrades, configuration and troubleshooting of ‘packaged application code/solutions’ to internal / test and production environments
Experience in Incident, Problem & change management
Performed Database Refresh tasks for Test and Production Servers
Familiarity with ITL and SDLC life cycle phases
Install/execute and fine-tuned Stored Procedures, SQL Queries and User Defined Functions.
Handled Performance Tuning and Optimization with strong analytical troubleshooting skills for quick issue resolution in mission-critical environments
Strong working knowledge of Windows operating environment
Strong working knowledge of IIS
Extensive experience with SQL programming language and scripting
Oracle Database Knowledge
Ability to work on complex technical issues
SQL, PL/SQL, and Hyperion SQR Production Reporting
Preferred Skills, Experience, and Education: .
An approach to your work that is self-directed and highly motivated.
Excellent interpersonal, verbal and written communication skills.
Strong organization skills and attention to detail.
Proven research and analytical skills.
Strong documentation / transition skills
Good Knowledge of risk awareness, knowledge of risk/audit disciplines and controls
Proficient technical aptitude and exceptional personal computer skills – MS Office
Strong team skills
Experience working in the financial industry
Ability to effectively assess operational inefficiencies and develop / re-tool streamlined solutions
willing to work in 24X7 rotational shift
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.