Branch Operations Manager I at First Federal Savings Bank in Twin Falls, Idaho

Job Description:

Essential Duties and Responsibilities 

• Contribute to profit and growth by achieving deposit goals, maximizing income, controlling expenses, and cross-selling bank products and services to maximize relationships; both retail and commercial.


• Provide coaching and mentoring of all staff to include relationship building with our customers.


• Responsible for developing and maintaining relationships with the branches customer base.


• Responsible for management and oversight of all areas of the operations of the branch.


• Responsible for developing and adhering to the budget for the branch.


• Responsible for coordinating any facilities needs with the Facilities Manager and/or the Branch Operations Director.


• Responsible for maintaining effective and efficient staffing levels.


• Responsible for creating and maintaining a professional environment within the branch.


• Responsible for branch cash control to include vault and teller limits.


• Responsible to provide oversight and monitor all cash outages.


• Responsible for the completion of the branch Non-Sufficient Funds report.


• Provide training to all operations staff to ensure they can perform their duties according to the banks policies and procedures.


• Build a cohesive working relationship with lending staff within the branch and provide product training to the lending side to enhance referrals of deposit products.


• Responsible for being a leader in creating a positive work environment.


• Responsible for building a cohesive and effective team and encourage open communication and continuous feedback.


• Be knowledgeable of all bank products and services and train staff accordingly.


• Utilize the Connections software for recommendations and referrals and train staff.


• Conduct regular branch staff meetings.


• Responsible for conducting performance evaluations for operations staff and provide ongoing coaching and feedback on performance.


• Responsible for all aspects of monitoring and compliance – Certification Binder.


• Comply with bank audit requirements and compliance standards.


• Comply with all employment laws and regulations as they pertain to staff.


• Attend required training, meetings and conference calls and provide information to branch staff as appropriate.


• Perform all job duties to ensure compliance with all applicable acts, laws, and regulations, and to ensure staff has the training and resources to perform duties to maintain compliance with such acts, laws, and regulations.

Non-Essential Duties and Responsibilities 

• Assist on the teller line during vacation and/or sick leave.


• Assist in opening new accounts during vacation and/or sick leave.


• Provides administrative and operational support as needed/required. 
  

Supervisory Responsibilities   

Carry out supervisory responsibilities in accordance with Bank policies and applicable laws.  Responsibilities include interviewing, selection of staff and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

Five years of banking experience to include cash handling and new accounts. Three years of experience in mentoring and supervising staff.

 Physical Requirements and Working Conditions 

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.  Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.).  Ability to perform repetitive finger, hand and arm movements.  The job is within the normal office environment range. 

Qualifications Preferred 

An Associates or Bachelor’s degree.  Seven years of banking experience to include cash handling and new accounts.  Five years of experience supervising staff.

Experience

Required

• 3 year(s): Mentoring and supervising staff


• 5 year(s): Banking experience to include cash handling and new accounts.

Skills

Preferred

• Personal Accountability


• Multitasking


• Planning & Organizing


• Oral Communication


• Motivation


• Patience


• Listening


• Prioritization


• Honesty


• Problem Solving Ability


• Relationship Management


• Resiliency


• Respectful


• Security


• Self-Confidence


• Self-Management


• Self-motivation


• Teaching


• Strategic Planning


• Supportive


• Team Building


• Team Management


• Telephone


• Verbal Communication


• Writing


• Written Communication


• Reliable


• Mentoring


• Collaboration


• Leadership


• Relationship Building


• Positive Attitude


• Teamwork


• Interpersonal Skills


• Integrity


• Initiative


• Influencing Others


• Group Facilitating


• Goal Setting


• Good Judgment


• Goal Achievement


• Flexibility


• Financial Management


• Excel


• Enthusiastic


• Engagement


• Employee Development/Coaching


• Emotional Intelligence


• Email


• Editing


• Documentation


• Directing Others


• Diplomacy & Tact


• Developing Rapport


• Dependable


• Delegation


• Decision Making


• Data Mining


• Critical thinking


• Customer Support


• Customer Service


• Customer Focus


• Creativity


• Conflict Resolution


• Conflict Management


• Confidence


• Creative Thinking


• Communication


• Coaching


• Client Support


• Business Development


• Budgeting


• Auditing


• Articulating


• Analytical

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject


• Team Player: Works well as a member of a group


• Loyal: Shows firm and constant support to a cause


• Leader: Inspires teammates to follow them


• Innovative: Consistently introduces new ideas and demonstrates original thinking


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Financial: Inspired to perform well by monetary reimbursement


• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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