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Content Curator at National Instruments Corporation in Austin, Texas

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

Job Description

The Content Curator position is responsible for developing the content strategy, enforcing content maintenance and lifecycle processes, and driving key content initiatives that will impact customer success. This person will work across business units to ensure consistency in message, brevity, accuracy and purpose in all aspects of our technical content. He/she will rely heavily on data to determine which content needs to created, updated, archived, or removed and work with stakeholders and subject matter experts, including PMMs, TSEs, PSEs, Technical Writers, and others to accomplish this task. Once fully trained in this position, this person will be the authority, and have full responsibility for technical content performance in their portfolio measured against specific KPIs.

Responsibilities

  • Responsible for the technical content portfolio for DAQ and Embedded products, making sure we have the correct content for customer success, and the most impactful content is highly findable.

  • Uses a combination of data analysis, user research, benchmarking, and content audits to identify high impact opportunities for improvement across all content types.

  • Works with various stakeholders across business units to drive content quality, maintenance, and consistency.

  • Assists the global KCS Coaching team to improve KB content quality and effectiveness

  • Implements, enforces & evangelizes content standards and monitors SLAs.

  • Identifies and implements innovative strategies for content reuse across the organization avoiding content duplication within organizational silos.

  • Prioritizes, monitors, and delegates content feedback.

  • Qualifications

    Basic Requirements

  • Bachelor's degree from accredited university

  • Minimum of 1+ years of experience in customer support, web content management or content creation.

  • Experience with NI products preferred

  • Experience evaluating data and reaching sound conclusions in order to prioritize work
  • Demonstrate a drive for results and possess an ownership mentality, as well as have the ability to successfully solve problems and make decisions.

  • Possess expert skills around building consensus and rallying cross-functional and/or global teams to work together despite organizational boundaries.

  • A strong desire and thirst for continuous learning and growth, constantly keeping up with current industry trends and processes.

  • A passion for customer success and keeping a customer-centric mindset always, especially when faced with challenging decisions.

  • Experience with web writing best practices, information architecture and general web technology preferred.
  • National Instruments is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Why NI?

    There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

    The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

    The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

    The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

    We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

    No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

    Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

    NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success. Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together. The Content Curator position is responsible for curating technical content on ni.com.





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