Customer Relations Specialist I at MetaBank in Sioux Falls, South Dakota

Job Description:

Essential Job Functions:

 

•       Answer customer phone inquiries in an inbound environment, respond to email inquiries, and provide proper customer service.

•       Attempt to resolve and educate the customer on our relationship with the partner as needed.

•       Provide program phone numbers and information to facilitate routing to the right area for assistance.

•       Work with other internal departments and partners/programs to facilitate resolution with the customer as their issues are escalated to those departments or partners.

•       Provide proper service for programs and systems where we can provide service directly.

•       Document call information related to the partner referrals, service calls, and call/issue types. Tracking for trending analysis.

•       Keep supervisor abreast of trends and potential issues that are occurring in our call centers.

•       Perform other duties as assigned.

Job Qualifications:

•       Associate’s degree preferred or equivalent experience required.

•       2+ years’ experience in a Financial Services call center or banking environment preferred.

•       Bilingual verbal and written skills are desired in some markets.

 

Who we are:

At MetaBank, we take tremendous pride in our mission to create financial inclusion for all. We are the leader in providing innovative financial solutions for people who have been seemingly overlooked by traditional financial institutions. Our goal is to bring tangible solutions that help people develop a plan, gain access to financial systems, establish liquidity, and get practical, systemic assistance to stay on rack. We operate in several different financial sectors including payments, commercial finance, tax services, and consumer lending. We are in the business of providing services that change lives, and we are confident that MetaBank will be the most rewarding work of your career.

 

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sexual orientation, national origin, gender identity, disability, or protected veteran status.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans

 

Administrative/Service

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